NRW Holdings are now seeking a highly motivated Service DeskAnalyst to join our IT Support team in our Head Office – Perth CBD.You will be the first point of contact for IT support and yourresponsibilities will include resolving technology issues remotelyvia the telephone and email, recording interactions within the ITSMtoolset as well as escalating any issues for resolution to secondlevel teams as required.
We are looking for someone with a desire to achieve andaccomplish the tasks given to them in an efficient and effectivemanner. Strong customer service skills are paramount in this roleas you are supporting our internal clients.
Your main tasks and responsibilities will be, however not limited to:
Liaising with employees regarding queries andtroubleshooting IT issues within the business
Provide system and infrastructure support to functionalareas
Offer basic informal training to users on approvedsoftware
Create and maintain internal knowledgebase and userdocumentation
Installation and configuration of software packages
Monitoring of systems and networks to ensure optimumperformance
Set and controlling security levels and systems access
Maintaining asset management register and InformationTechnology Service Management (ITSM) tools
Participate in the service desk on call roster
Preferred skills and qualifications for this positionare:
Previous experience in a similar role
High level customer service skills
Previous experience in a similar position within the resource sector is highly desirable
Excellent analytical and problem-solving skills
In depth understanding of computers,



operations systems,networking and applications
Solid troubleshooting abilities
What's on offer with NRW:
Excellent rates, conditions and benefits
Long term employment prospects
Free gym access located in our Perth CBD building
Market-competitive salary and career opportunities
A culture driven organisation, be a part of a greatcrew
Multiple company benefits including - income protectioninsurance / Employee Assistance Program (EAP) / discountedprivate health insurance / paid parental leave / salarysacrifice options & novated leases available
Enjoy employee discounts with exclusive deals forgroceries, entertainment, fuel vouchers, incredible savings ontech products and so much more - there are over 450 retailersoffering amazing deals through our new benefits platform
About Us:
NRW Holdings is proud to be one of the leading civil and miningcontractors in the Australian resources and infrastructure sectors.Our ongoing success is a direct consequence of the commitment wemake to our clients, people, and the communities in which weoperate.
With over 30 years' experience as a civil and mining contractor,we have become a partner of choice for many of Australia's leadingresource companies nationwide. Our positive safety culture hasresulted in a leading safety record and strong ties with localcommunities have been established through training programmes,employment, subcontracting and partnering opportunities.
NRW is an Equal Opportunity Employer and we stronglysupport diversity in our workforce. Applicants from a wide sectorof the community including women and Indigenous cultures areencouraged to apply
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📌 Service Desk Analyst (Perth)
🏢 NRW Holdings
📍 Perth