Job Description
n
Dispatch & Customer Service Coordinator
n
Melbourne, VIC
n Full-Time | Day Shift
n FMI Building Innovation – Glass Division
n
n
Keep things moving. Deliver great service. Be part of a growing, values-led business.
n
n
About Us
n
FMI Building Innovation is a leading manufacturer and supplier of high-performance glass and building solutions across Australia and New Zealand.
n
Our Melbourne-based Glass Plant is looking for a reliable Dispatch & Customer Service Coordinator to join our team.
n
If you enjoy staying organised, take pride in your work, and want to be part of a down-to-earth, supportive team — we'd love to hear from you.
n
n
About the Role
n
As our Dispatch & Customer Service Coordinator, you'll play an significant role in the smooth and efficient running of our day-to-day operations.
n
You'll be a key link between our customers, warehouse, dispatch and delivery teams, helping ensure orders are booked, processed and dispatched accurately and on time.
n
This is a varied role combining customer service, administration and dispatch coordination. The role requires strong attention to detail, excellent communication skills and a calm, organised approach — particularly when things get busy.
n
Your duties will include:
n
· Managing site bookings and scheduling
n · Booking in all inbound orders upon arrival and following up on any missing or delayed deliveries
n · Coordinating customer deliveries and pickups
n · Providing customer service support via email and telephone
n · Cross-checking invoices for accuracy
n · Providing backup support for the Dispatch Planner
n · Identifying and flagging orders that are not ready for dispatch
n · Assisting customers with pickups




n · Scanning orders into the SPIL system
n · Assisting with walk-in sales and customer enquiries
n · Supporting the wider team with general dispatch and administrative duties as required
n
n
What You'll Need
n
✅ Strong attention to detail and organisational skills
n ✅ Excellent communication and customer service skills
n ✅ Ability to manage multiple tasks and prioritise in a busy environment
n ✅ Good computer skills and confidence learning new systems
n ✅ A proactive approach to identifying and resolving issues
n ✅ Reliable, punctual and well organised
n ✅ Ability to work effectively as part of a team
n ✅ A positive, can-do attitude
n
Nice to have (but not essential):
n
· Previous experience in dispatch, logistics, warehousing and customer service experience
n · Experience working in a manufacturing environment
n · Experience with dispatch, order management or inventory systems
n · Experience coordinating deliveries, pickups or bookings
n
n
What We Offer
n
ü Full-time position with a well-established, trans-Tasman business
n ü A varied role where no two days are the same
n ü Down-to-earth, supportive and team-focused environment
n ü Opportunity to develop your skills across customer service, dispatch and operations
n ü Be part of a growing business supplying premium glass and building solutions
n
n
n
If you're looking for a varied, fast-paced role where you can use your organisational and customer service skills while being part of a supportive team — we'd love to hear from you.
n
Apply today and take the next step in your career with FMI Building Innovation.
n
You must be based in Melbourne and have full Australian work rights to apply for this role.
n
No agency referrals, please.
n

📌 Dispatch & Customer Service Coordinator (Melbourne)
🏢 FMI Building Innovation
📍 Melbourne