Claims Administrator – Third Party Recovery & Hire Car Operations
We are seeking an
experienced and detail-driven Claims Administrator
to join our Recovery & Hire Car Operations team at
Car Accident Replacement Solutions
in Clayton, Victoria.
This is a
hands-on role
where you will be responsible for managing claims while also supporting the day-to-day
hire car operations
.
You will play a key role in ensuring:
High-quality customer service at all times
Smooth coordination between customers, external parties, and internal teams
Accurate and productive handling of claims and vehicle movements
What You'll Be Doing
Manage and processing recovery claims, including liaising and negotiating with
our valued clients and their representatives
Maintain
accurate records and documentation
for claims and rental transactions
Deliver
high-quality customer service
to both internal and external stakeholders
Monitor outstanding claims and
proactively follow up on recoveries
Assist with general administrative and operational duties as required
Coordinate and oversee
hire car operations
, ensuring a seamless customer experience
Conduct
vehicle check-in and check-out
, including customer handovers and inspections
Identify opportunities to
improve processes and operational efficiency
What We're Looking For
Experience
in insurance / administration or a similar role
Strong
customer service focus




with the ability to engage professionally and confidently with customers and external parties.
Strong attention to detail and a high standard of written communication, and strong
data entry accuracy
Experience in
face-to-face customer interaction
Proficient in
Microsoft Office
(experience with accounting systems such as Xero is advantageous)
Willingness to learn
You're eager to build knowledge of insurance, settlements, recoveries, and claims processes
Ability to manage multiple priorities, and meet daily deadlines
A reliable, organised team player with a
positive, can-do attitude
Multilingual speaking highly regarded
due to our client base
What We Offer
At Car Accident Replacement Solutions, we are committed to providing a
professional, supportive, and rewarding work environment
.
Competitive salary + performance-based incentives
A structured, fast-paced environment where performance is recognised
A collaborative and supportive team culture
About Us
Car Accident Replacement Solutions is a leading provider of automotive services in Victoria, specialising in
accident management, recovery, and hire vehicles
.
With over 14 years of industry experience, we are known for delivering
efficient, high-quality service
and building strong relationships with our clients and partners.
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📌 Claims Administrator – Third Party Recovery & Hire Car Operations (Melbourne)
🏢 AutoSalone
📍 Melbourne