Job Description
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The emergency job dispatch and administration support role provides direct support to the National Operations Team (Australia wide).
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Part time 6-months Fixed Term Position:
Night Shift Position – 33 Hour Week FRIDAY10pm-7am Shift and SATURDAY AND SUNDAY 7pm-7am
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The primary responsibility of the role is to manage service calls generated by TVH customers by:
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Emergency Works Dispatch – Receive, respond and raise service requests via phone, email and internal database
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Dispatch Operational Staff Members – including safety tracking within KPI targets
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Creating work orders and jobs for emergency and corrective works
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Creating subcontractor purchase orders – engaging and dispatching subcontractor support when internal staff are not available
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The secondary part of the role:
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Updating and validating internal data
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Assisting with the setup of new contracts for state based delivery teams
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Undertake random quality checks on internal job completion reports
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Updating internal on call rosters
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Reviewing and following up internal staff and subcontractor compliance requirements – e.g. training requirements
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Ensure all jobs performed are Compliant with Industry and security standards
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Proactively work in a team to manage multiple priorities at once
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The role requires excellent oral and written communication skills. You will be a positive and proactive team member with a can do attitude. You will be required to have impeccable time management skills and experience dealing with
customers/operational
team members.
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You must be able to work unsupervised, while having exceptional attention to detail.
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Experience working with Microsoft Word and Microsoft Excel essential. Previous experience working with Microsoft Dynamics 365 would be ideal, but is not mandatory.
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Depending on previous experience there may be flexibility in tasks to suit the applicant in regards to the secondary part of the role.
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📌 Operational Dispatch And Administration Support (Melbourne)
🏢 Total Ventilation Hygiene Pty
📍 Melbourne