Job Description
You'll connect Queensland. We'll connect you to an amazing career.
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n Queensland Rail is built on true connection and everything we achieve is made possible by you.
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Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland's most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
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Your opportunity
n We are seeking a full-time Station Assistant to join our team in Maryborough West.
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n As a Station Assistant, you will be responsible providing exceptional customer service, completing general cleaning duties and contributing to a positive and safe environment. We are looking for an adaptable individual who has outstanding communication and customer service skills. Previous experience in driving a bus or operating yard machinery is highly desirable.
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Benefits that Count
n All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That's why we offer a range of attractive benefits designed to help you bring your best, including:
n • Starting salary of $68, 000 (pro rata) plus *****% superannuation plus applicable penalties and allowances
n • 5 weeks of annual leave per year.
n • Work within a supportive team environment with potential for career development and progression.
n • Opportunity to work for an industry leader where on the job training will be provided.
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n For a full list of benefits please visit Employee Benefits
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As a Station Assistant some of your duties will include:
n • Convey passengers between Maryborough and Hervey Bay using Queensland Rail Courtesy Coach




n • Assisting with the de-provision and provision of supplies on train arrival and departure.
n • Working with the team to manage luggage check in and loading procedures.
n • General cleaning and maintenance duties of the station, bathroom facilities, baggage areas, the train and gardens.
n • Providing platform announcements and active platform management.
n • Providing exceptional customer service to travelling customers and the local community - this includes assisting with customer luggage.
n • Operating station machinery and equipment.
n • Reporting any safety concerns to the Operation Coordinator.
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Roser/Hours
n This is a full-time position which generally works between the hours of **** and ****. You can expect to be on a roster which will include a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position.
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We are seeking to connect with someone who ideally will have:
n • The ability to work autonomously but also within a team environment.
n • Strong communication skills coupled with a customer focused attitude to ensure a positive experience with customers.
n • Sound computer skills.
n • A strong work ethic and willingness to go the 'extra mile'.
n • A safety conscious attitude.
n • Resilience and ability to self-motivate.
n • Ability to undertake a variety of manual handling tasks including cleaning and lifting of heavy luggage up to 20 kilograms.




n • Previous cleaning experience or admin experience (ticketing or booking of travel).
n • Must have a MR or Higher class Licence
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Candidates will also need to obtain the below certificates at their own cost prior to employment if they do not currently hold:
n • Drivers Authorisation Qualification
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n For full position responsibilities please read this Position Description
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Please apply to Station Assistant ******) via our website by clicking onto the "Apply" button by 11:59pm (GMT:00 Brisbane)
Wednesday 14th October ****
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
n You
must apply
for vacancies via the internal People Connect solution
- Click
here
for more information
n External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
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Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
n We are inclusive, team-oriented, respectful, and value our differences. We are 1TEAM, where everyone belongs.
n If you do require an adjustment during the recruitment process, please contact Natasha Neuendorf via the phone number or email below.
n To learn more about this Queensland Rail career opportunity please contact Natasha Neuendorf with your specific enquiry on email . Please do not email your application. We can only accept applications received via our website.

📌 Station Assistant (Queensland)
🏢 Queensland Rail
📍 Queensland