Community Accommodation & Support Agency Inc – Mackay QLD
Key responsibilities
Conduct regular outreach throughout the Mackay region to locate and engage with people experiencing rough sleeping
Build respectful and professional relationships with people experiencing rough sleeping, including those who may be hesitant or find it difficult to engage with services
Assess immediate needs, risks and safety concerns and respond appropriately to changing situations
Provide practical support, advocacy, information and referrals to connect people with housing, temporary accommodation, health, mental health, AOD and other appropriate services
Work collaboratively with government agencies, non-government organisations (NGOs) and other CASA programs to coordinate support and respond to rough sleeping within the community
Engage with local businesses and community members to build relationships, provide information and strengthen community connections
Maintain accurate client records, case notes, program data and reporting
Contribute to a protected, supportive and accountable team environment
About you
Experience working within community services, homelessness, housing, alcohol and other drugs (AOD), mental health, corrections, or another related field
Robust engagement skills and the ability to build rapport with people who may be reluctant to engage with services
Cultural awareness and the ability to engage respectfully and effectively with people from diverse cultural backgrounds
Sound assessment, case management and advocacy skills




An understanding of trauma-informed and person-centred practice
The ability to assess risk and make appropriate decisions in community-based environments
Strong professional boundaries and resilience
The ability to work both independently and collaboratively as part of a small team
Strong verbal and written communication skills, with the ability to communicate professionally with clients, colleagues and external stakeholders, and maintain accurate, clear and timely case notes, records and reporting
Confidence with computer-based systems, record keeping, data entry and reporting, with the ability to learn new systems and processes
Current Queensland Class C Driver Licence
Queensland Working with Children Check (Blue Card)
NDIS Worker Screening Clearance
A supportive and experienced team
A role with variety and strong connections across the Mackay community
The opportunity to see the direct impact of your work
About us
Community Accommodation and Support Agency Inc. (CASA) was established in **** as a homelessness service and has continued to grow and respond to the changing needs of vulnerable and disadvantaged people across the Mackay region.
Our mission is to strengthen households in the Mackay region by providing tailored housing and support services to achieve independence, stability and self-reliance.
Our values of Collaboration, Accountability, Respect and Empowerment guide how we work with our clients, our community and each other.
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📌 Outreach Officer (North Mackay)
🏢 Community Accommodation & Support Agency
📍 North Mackay