Working closely with management, trainers and administration team, you will assist with the administration of the complete student lifecycle, from enrolment through to completion and certification.
Key responsibilities
Front of house / reception duties
Processing student enrolments and maintaining accurate student records
Managing student information within the Student Management System
Monitoring student progress, outstanding assessments and course requirements
Reviewing student files to ensure required documentation and evidence has been received
Assisting with course scheduling and trainer coordination
Communicating with students regarding enrolments, training, assessments, placement and course completion
Processing completions and assisting with the issuance of Statements of Attainment and Qualifications
Maintaining accurate AVETMISS and USI information
Uploading, checking and maintaining training and assessment records
Assisting with funded training administration where applicable
About you
Previous experience working in RTO administration




Experience using aXcelerate or another Student Management System – aXcelerate experience is strongly preferred
A positive understanding of the student lifecycle within an RTO
Knowledge of AVETMISS, USI and RTO administrative requirements
Strong attention to detail and record-keeping skills
Excellent written and verbal communication skills
Strong computer skills and confidence learning new systems
The ability to prioritise multiple tasks and meet deadlines
A proactive approach and willingness to take ownership of your work
A supportive and friendly team environment
A wide-ranging role with exposure to different areas of RTO operations
Opportunity to grow with the organisation
Training and support in our systems and processes
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📌 Rto Reception & Administrator (Melbourne)
🏢 Built Training & Education
📍 Melbourne