Family Support Network Inc. (FSN) is a community-based not-for-profit organisation supporting children, families and communities across the Northern Rivers since ****. Our work is grounded in trauma-informed, strengths-based and person-centred practice, with a clear and consistent focus on child safety.
Families Together is a flexible, intensive case management framework. It works with families where children are suspected or determined to be at risk of significant harm (ROSH), with the goal of keeping children safe at home and preventing entry into out-of-home care.
The program delivers structured, home-based support focused on strengthening parenting capacity, improving family functioning, and increasing safety for children.
The Families Together Program Support position plays a key role in supporting the day-to-day delivery of the Families Together program.
Working alongside Practitioners and the Program Manager, the role focuses on coordination, organisation, and practical support to ensure families experience timely, responsive, and well-structured service delivery.
Role Responsibilities
Support Practitioners with coordination of casework activities, including scheduling, follow-up actions, and preparation of resources
Maintain accurate and up-to-date client records and documentation in line with program and legislative requirements
Assist with referrals, service connections, and appointment coordination for families
Provide practical support to families to reduce barriers to engagement
Assist in gathering and organising information to support case planning and review processes
Support communication between families, Practitioners, and partner services




Monitor tasks and documentation to support timely completion across the team
Identify and elevate risks, concerns, or emerging issues in line with procedures
Contribute to a protected, respectful and well-organised service environment
Role Requirements
Experience in an administrative, coordination, or support role within community services or a similar environment
Experience supporting services for children, young people and families (desirable)
Strong organisational skills with the ability to manage competing priorities
High attention to detail and ability to maintain accurate records
Strong communication and interpersonal skills
Ability to work collaboratively and respond to direction
Understanding of child safety responsibilities and when to elevate concerns
Confidence using Microsoft Office and client information systems
Certificate IV or Diploma in Community Services, Business Administration, or related field (or working towards), or equivalent experience
Current NSW Driver's Licence
Working With Children Check
National Police Check
First Aid Certificate (or willingness to obtain)
Location & Conditions
Based in Lismore
Travel required across Kyogle, Lismore and Richmond Valley
Vehicle provided during work hours
SCHADS Award
Family Support Network Inc. is committed to creating a culturally safe and inclusive workplace.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
We welcome people from all backgrounds and lived experiences.
Link to the position description:
For queries about the position please contact ******
#J-*****-Ljbffr

📌 Families Together Program Support (North Lismore)
🏢 Locations
📍 North Lismore