Head of Systems & Continuous Improvement
The B&D; Group (B&D; Plumbing) is seeking a Head of Systems and Continuous Improvement to take ownership of the business systems that support day-to-day operations and help the business work more efficiently as it grows. TradeCloud is the primary operational platform, with SIMPRO functions being migrated to TradeCloud, alongside Xero and Microsoft-based tools. This role will connect those systems with the practical needs of people—from office and management teams to plumbers and drainage teams on site. You will learn how work gets done across B&D;, identify where processes slow people down or create errors, and lead improvements from initial idea through to testing, training and adoption. You will also identify and introduce AI tools where they deliver a clear, measurable business benefit. This is a hands-on leadership role for someone who can work comfortably with both software developers and operational teams.
Key responsibilities
Act as the business owner of TradeCloud and coordinate improvements across its operational use
Identify suitable opportunities for AI and automation across administration, document handling, reporting, knowledge retrieval and other B&D; workflows
Maintain a clear understanding of how TradeCloud, Xero and Microsoft tools support each stage of B&D;'s work
Oversee user access, system documentation, data quality, issue escalation and practical controls, working with external technical specialists where required
Work with Finance and system providers to understand existing data flows,



resolve discrepancies and improve the reliability of management information
Run small, controlled trials with clear measures of benefit before recommending wider use
Gather requirements from operational, estimating, purchasing, finance and leadership teams
Turn business problems into clear development briefs with expected outcomes and acceptance criteria
Prioritise a development roadmap with the Managing Directors and relevant managers
Manage the working relationship with TradeCloud's team, including scope, cost, timing, testing, release and follow-up
About you
Strong experience owning or improving business-critical operational systems, ideally in construction, trade services, field services or another high-volume operational business
Ability to assess AI and automation opportunities on business value, usability and information security
Proven ability to work with software vendors or developers to scope, test and deliver changes
Experience improving processes across multiple teams and getting people to adopt new ways of working
Sound understanding of data, reporting, integrations and access controls
Practical familiarity with Microsoft business tools; experience with Xero and job-management platforms is beneficial
Clear communication, commercial judgement and the confidence to challenge a request when a simpler process change would produce a better result
A solid team player who works well with others and contributes to a positive work environment
#J-*****-Ljbffr

📌 Head Of Systems & Continuous Improvement (Melbourne)
🏢 B & D Plumbing
📍 Melbourne