Royal Hotel is seeking a
Duty Manager
to join our team on a
casual basis
. This role is based at our venue in
Randwick, NSW ****
, and offers the opportunity to take on a leadership position during your scheduled shifts. As Duty Manager, you will be responsible for overseeing all operations during your shift, ensuring excellent guest experiences, and maintaining the highest standards of service and safety. This is a key position that directly impacts the success of our hotel and the satisfaction of our guests and staff.
Key responsibilities
Oversee all front-of-house and back-of-house operations during your shift, ensuring smooth service delivery
Manage and supervise staff on duty, providing transparent direction and support to ensure high performance standards
Handle guest enquiries, complaints and concerns professionally and promptly, resolving issues to ensure guest satisfaction
Ensure compliance with all health, safety and hygiene regulations throughout your shift
Monitor cash handling procedures and reconciliation, ensuring financial accuracy and security
Conduct opening and closing procedures as required, including security checks and facility inspections
Liaise with management regarding operational matters, incidents and guest feedback
Maintain standards of service quality and appearance throughout the venue
Respond to emergencies and unexpected situations with professionalism and quick decision-making
What we're looking for
Proven experience in a hospitality management role, preferably in a hotel, bar or restaurant environment
Strong leadership and people management skills,



with the ability to motivate and support staff
Excellent communication and interpersonal abilities, with a professional approach to guest interactions
Sound knowledge of health, safety and hospitality regulations
Ability to remain calm under pressure and handle challenging situations with professionalism
Strong organisational and problem-solving skills with attention to detail
Experience with point-of-sale systems and venue management software is advantageous
Relevant hospitality qualifications or training (such as RSA or hospitality management certification) are preferred
Flexibility to work varying shift patterns, including evenings, weekends and public holidays
About us
Royal Hotel is a well-established hospitality venue in Randwick, committed to delivering exceptional service and memorable experiences to our guests. We pride ourselves on maintaining a welcoming atmosphere, quality offerings and a strong team culture. Our venue is a popular destination in the local community, and we are dedicated to upholding the highest standards of service and professionalism.
What we offer
We value our team members and offer competitive casual rates.
Working with Royal Hotel provides you with the opportunity to develop your hospitality management skills in a dynamic environment.
We foster a supportive workplace culture where your contributions are recognised and valued.
As a casual employee, you will enjoy flexibility in your scheduling whilst being part of a professional team committed to excellence in hospitality service.
#J-*****-Ljbffr

📌 Duty Manager (New South Wales)
🏢 Royal Hotel
📍 New South Wales