Job Description
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Responsible for training and development of current Casino Hosts to include guest service standards and standard operating procedures for account-related transactions
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Provides feedback and mentors newer team members
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Assists Player Development management with special assignments
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Assists Casino Hosts in problem-solving and decision-making
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Assists in planning, organizing and filling VIP Events
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Participates in the execution of VIP Events to ensure guest service standards are met
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Attends off-site events with goal of developing and enhancing relationships with VIP guests
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Maintains relationships with Hosted Players assigned
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Processes and determines monthly incentives for high value guests
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Meets and greets guests on the casino floor, providing excellent guest service
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Establishes and maintains relationships with high value players to generate revenue
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Provides solutions to guest issues, concerns, and complaints
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Efficiently responds to high value guest requests and follows up in a timely matter
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Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage
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Provides complimentaries to venues on property based on standard guidelines established by department
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Authorizes complimentaries outside of standard guidelines, based on guest's level of play
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Provides accommodations to partner hotels and coordinates transportation requests
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Provides and updates current contact information
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Upsells current in house promotions to qualifying guests
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Identifies qualifying guests and authorizes the promotion to higher tier status
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Analyzes and re-evaluates mailer offers based on specified criteria to meet guest's satisfaction
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Conducts weekly telemarketing to inactive guests to drive revenue
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Achieves daily contact quotas provided by Player Development management
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Attends weekly team meetings
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Other duties assigned
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Education/Experience
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High school diploma or GED required. Bachelors' Degree in Marketing or gaming-related field strongly preferred. Minimum three years' experience in sales, customer service, casino host or marketing role.
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Qualification Requirements n
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Excellent communication and organization skills required.
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Must be a self-starter, motivated, professional, versatile and responsible.
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Must be able to work any shift, including nights, weekends and holidays.
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Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.
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Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.
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Must be able to operate mobile applications.
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Must be at least 21 years of age.
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Equal Opportunity Employer
n This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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📌 Player Development Sr Casino Host (North Lismore)
🏢 Red Hawk Casino
📍 North Lismore