Market-competitive salary, Company Car, Employee Advantages
The Personnel Groupis a purpose-driven, not-for-profit organisation that has been supporting individuals and communities across Australia since ****. Originally focused on helping people with disabilities transition into open employment, the organisation has expanded its services to includeEmployment, Health, Training, and Communitysupport through a wraparound model. Operating under sub-brands likeMP RecruitmentandAspire Support Services, it serves metro, regional, and rural areas. Despite its growth, The Personnel Group remains committed to its founding values ofrelationship-building, equity, and inclusion, aiming to create a fairer and more equal world through innovation and integrated services.
We are seeking applications from experienced professionals for a newly created
National Operations Support Officer
role within the Personnel Employment team. This is an exciting opportunity for someone with a background in Employment Services who is looking to broaden their operational expertise and contribute to projects, compliance activities, and continuous improvement initiatives that support service delivery outcomes across the division.
Working closely with the National Performance & Growth Manager, Program Specialist, and National Leadership Team, this role will provide operational, project, and administrative support to help ensure our services remain compliant, consistent, and focused on achieving positive outcomes for our customers.
This is a full-time position and can be based in any Personnel Group office where Personnel Employment services are delivered.
About the Role
This role is ideal for someone who enjoys variety,



thrives in a fast-paced environment and is motivated by finding solutions and driving outcomes.This role offers exposure to national operations, leadership teams and strategic initiatives, making it an excellent development opportunity for someone interested in broadening their experience within Employment Services.
Key areas of responsibility include:
Supporting operational audits and compliance activities.
Coordinating projects, initiatives and actions across the division.
Identifying and supporting continuous improvement opportunities.
Maintaining operational resources and communications.
Coordinating learning and development activities.
Working collaboratively with leaders and teams to support operational priorities.
Supporting organisational projects and initiatives as required.
About You
We are looking for someone who:
Has experience within Employment Services and understands government-funded employment programs.
Has strong knowledge of the DEWR, DSS and Workforce Australia systems
Is highly organised and able to manage multiple priorities simultaneously.
Demonstrates initiative and is comfortable taking ownership of tasks and projects.
Enjoys identifying opportunities for improvement and implementing practical solutions.
Has experience supporting compliance, operational activities, projects or service delivery initiatives.
Builds positive working relationships and works effectively with a variety of stakeholders.
Is confident using systems,



data and reporting to support decision-making and outcomes.
Most importantly, we're looking for a proactive "go-getter" who enjoys getting things done, isn't afraid to challenge existing processes and wants to help drive operational excellence across Personnel Employment.
Why work with us?
At Personnel Group, we prioritize your growth and well-being in a supportive atmosphere. Our diverse and inclusive environment values different perspectives and backgrounds, promoting a culture of equality and respect.
Working at the Personnel group you will enjoy the following benefits:
Dedicated Induction and Onboarding time
Flexible work options
Health insurance and household expense benefits
Health and Wellbeing app
Not-for-profit salary packaging
Birthday leave (Conditions apply)
Smartphone and laptop provided
Relocation opportunities: City, Sea, Mountains, Country
Accredited training opportunities
Employee Assistance Program: career, family, financial, and health counselling
Applications close at 5pm on Tuesday 6th October ****. Shortlisted candidates may be contacted for pre-screening and may be invited to participate in formal interviews prior to the closing date.
Additional Information:
Preferred candidates may be required to undertake a range of compliance checks, including NDIS Worker Screening Checks, National Police and Working with Children checks. A current unrestricted driver's licence is essential.
The Personnel Group is committed to diversity and welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.
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📌 National Operations Support Officer (Melbourne)
🏢 Personnel Group
📍 Melbourne