Select how often (in days) to receive an alert: Create Alert
Reports to the Executive Director, Digital Transformation
Remuneration: SES1 | $240,938 – $310,385 TRP
Burwood East (TZV head office)
Triple Zero Victoria provides the critical link between the Victorian community and the state's emergency services agencies. In *******, Triple Zero Victoria (TZV) answered 3.09 million calls for assistance. It provides Victoria's 24-hour emergency call-taking and dispatch services for Ambulance Victoria (including non-emergency patient transport), Fire Rescue Victoria, the Country Fire Authority, Victoria Police and Victoria State Emergency Service.
Position Overview
You will establish and lead organisational change and readiness for TZV's Next Gen CAD, $253 million transformation program, accountable for the change strategy, an integrated readiness framework, change impact assessment and adoption — working closely with People & Culture, Communications, the PMO and operational leaders. This role is about demonstrable operational readiness, not change activity for its own sake: mobilising leaders, surfacing resistance and material change risk early, and supporting a safe transition without compromising service continuity in a complex, high-consequence 24/7 setting, with a real understanding of the industrial context.
This is not simply a technology program.



Success depends on integrating technical delivery with operations, workforce readiness and capability, change, and commercial and vendor performance, and ultimately transitioning into sustainable operational capability.
Your Experience and Attributes
Extensive senior leadership experience in leading organisational change and readiness within large-scale, high-risk operating environments, including those with complex industrial relations arrangements.
Proven success in leading change of comparable scale across mission-critical digital transformation programs.
Demonstrated capability in establishing integrated change strategies, readiness frameworks and adoption measures.
Strong understanding of operational readiness in environments where service continuity and workforce competency are critical.
Outstanding stakeholder engagement and influencing capability, with the confidence to provide constructive challenge.
Queries close: 5pm AEDT Monday 26th October **** | Applications close: 5pm AEDT Wednesday 28th October ****
Peter William Partners has been exclusively retained by Triple Zero Victoria for this search; unsolicited applications will be redirected and managed via this campaign. Applicants must be an Australian Citizen, Permanent Resident or hold a valid working visa.
#J-*****-Ljbffr

📌 Director, Change Management (Melbourne)
🏢 Triple zero
📍 Melbourne