Job Description
Client Services Executiven
Client Service, Sales Support & Business Operations
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Are you highly organised, commercially minded and passionate about creating an exceptional client experience?
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QED is looking for a proactive and capable
Client Services Executive
to become a key link between our clients, Consultants and internal teams.
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This is much more than a traditional administration role. You'll be at the centre of client communication, job coordination, proposals and tenders, business systems and operational support – helping ensure opportunities move smoothly from initial enquiry through to delivery and payment.
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If you enjoy building relationships, keeping multiple moving parts on track and finding better ways to get things done, this could be the role for you.
The opportunityn
As our Client Services Executive, you will play an important role in the way our clients experience QED.
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You'll be a trusted point of contact for clients and an important support partner to our Consulting and business development teams. You'll coordinate enquiries, contracts, tenders, job scheduling and client onboarding requirements while ensuring information is accurately captured and followed through.
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You'll also help maintain the systems and processes that keep the business running efficiently, giving you visibility across client service, sales, operations and accounts.
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Reporting to the Chief Financial Officer, this is an ideal chance for someone who enjoys responsibility, variety and being the person who makes things happen.
What you'll be doingn
Your responsibilities will include:
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Managing incoming client enquiries across our central phone line and company inbox, ensuring clients receive timely and professional service.
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Coordinating new enquiries and ensuring opportunities are directed, recorded and followed up appropriately.
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Supporting the preparation and coordination of quotes, proposals and tender submissions.
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Managing the end-to-end administration of tenders alongside Consultants and other key stakeholders.
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Maintaining accurate records of quoting activity and helping identify trends and insights from market activity.
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Coordinating jobs from enquiry and conversion through scheduling, completion and payment.
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Managing QED's job scheduling system, maintaining data integrity and supporting team members in its effective use.
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Coordinating client onboarding, compliance documentation, portals, site requirements, inductions and permits.
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Acting as the key administrative contact when current contracts and portfolios of work are awarded, ensuring requirements are understood and systems are established correctly.
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Building strong, professional relationships with clients and industry contacts.
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Working closely with Consultants to ensure client, administrative and site requirements are efficiently managed.
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Coordinating job card review workflows and resolving or escalating issues where required.
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Providing practical administrative and operational support across the business.
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What you'll bringn
You don't need to know everything on day one. We're looking for someone with the right combination of professionalism, initiative and attention to detail.
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You'll bring:
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A genuine commitment to delivering excellent client service.
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Exceptional written communication skills and a confident, professional telephone manner.
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Strong organisation and time-management skills, with the ability to prioritise competing demands.
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Excellent attention to detail and a commitment to accuracy.
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A proactive approach – you notice what needs to be done and take ownership of seeing it through.
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The ability to adapt as priorities change in a busy professional environment.
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Strong professional integrity, accountability and a collaborative approach to working with others.
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Intermediate proficiency across Microsoft 365 applications.
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A commitment to workplace health and safety and to contributing to a respectful and inclusive workplace.
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Experience in a client-facing, customer service, coordination or business support role will be highly regarded, as will previous experience using business management, CRM or job management software.
You'll thrive in this role if you...n
Enjoy being the person clients and colleagues know they can rely on.
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You naturally keep track of details, follow things through and communicate before people need to chase you. You're comfortable juggling different priorities, working with a range of personalities and taking ownership of problems until they're resolved.
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You're also interested in the bigger picture. You understand that great administration isn't just about completing tasks – it's about improving the client experience, helping the team perform effectively and supporting the growth of the business.
Ready to join us?n
If you're a proactive, organised and service-driven professional who enjoys building relationships and keeping a busy business moving, we'd love to hear from you.
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Apply now with your resume and a brief cover letter outlining what you would bring to the Client Services Executive role.
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📌 Client Services Executive (Perth)
🏢 QED Environmental Services Pty
📍 Perth