Sexual Health and Intimacy Psychological Services (SHIPS) – Brunswick East VIC
SHIPS is a values-driven sexual health psychology practice with a mission to reduce shame and stigma attached to sex and sexuality for individuals and for our community. We are industry leaders as the first psychology practice in Australia to focus exclusively on sexual health and its intersection with mental health and marginalised communities.
We are proudly LGBTIQA+ inclusive, kink-friendly, poly-friendly, sex work positive and disability inclusive. We are committed to creating a safe, respectful and affirming environment for our clients and team.
To provide parental leave cover, we are seeking an experienced, organised and approachable Office & Administration Manager to lead our administration team and oversee the effective day-to-day operation of our Brunswick East practice.
About Us
SHIPS is a values-driven sexual health psychology practice with a mission to reduce shame and stigma attached to sex and sexuality for individuals and for our community. We are industry leaders as the first psychology practice in Australia to focus exclusively on sexual health and its intersection with mental health and marginalised communities.
We are proudly LGBTIQA+ inclusive, kink-friendly, poly-friendly, sex work positive and disability inclusive. We are committed to creating a protected, respectful and affirming environment for our clients and team.
To provide parental leave cover, we are seeking an experienced, organised and approachable Office & Administration Manager to lead our administration team and oversee the effective day-to-day operation of our Brunswick East practice.
About the opportunity
You will directly manage an administration team of approximately eight full-time, part-time and casual employees, with support from a Senior Administrator. You will also oversee the administrative coordination of approximately 30 practitioners.




Working closely with the Operations & Business Development Manager, Director, Clinical Managers and Team Leader, you will help ensure that SHIPS continues to provide responsive client service, efficient administrative support and a positive experience for clients, practitioners and employees.
Key Responsibilities
lead, support and develop the administration team
oversee rosters, leave, workload allocation and daily team priorities
coordinate recruitment, onboarding, induction, training and performance processes for administration employees
oversee reception, booking systems, administrative workflows and client-service standards
support practitioner scheduling, availability and caseload administration
assist staff to manage complex or sensitive client-service matters
ensure clinical-risk, safety and critical-incident matters are promptly escalated to the appropriate clinical or senior leader
support the implementation and consistent application of policies and procedures
oversee routine financial administration, including invoicing, payments, expenses and reconciliations
coordinate clinic maintenance, cleaning, equipment, supplies and external contractors
protect the privacy, confidentiality and security of client, employee and practitioner information; and
identify opportunities to improve administrative systems, client experience and practice operations.
About You
You will be a calm, capable and people-focused manager who can balance supportive leadership with clear expectations and accountability. You will bring:




demonstrated experience managing an administration or client-service team within a healthcare setting
experience overseeing workflows, rosters, performance and competing operational priorities
highly sensitive and thoughtful communication skills
sound judgement when managing confidential, trauma-informed or emotionally complex matters
strong organisational, planning and problem-solving skills
excellent attention to detail
confidence using practice-management or comparable business systems
experience with routine accounts, billing or reconciliation processes
a warm, professional and client-focused approach
the ability to collaborate effectively across administrative, practitioner and leadership teams; and
genuine alignment with SHIPS' commitment to inclusive, affirming and trauma-informed services.
Previous experience as an Office Manager, Practice Manager, Administration Manager or in a similar role within a psychology, allied health, healthcare or another values-driven service environment would be highly regarded.
Why Join SHIPS?
SHIPS is an industry-leading sexual health psychology practice.
We prioritise people and cultivate a culture that supports reflective practice, ethical integrity and relational depth. We are a for-purpose organisation, and our values and mission inform decision-making at every level.
This is an opportunity to bring your leadership and operational expertise to an inclusive, values-driven practice and make a meaningful contribution to the experience of our clients, practitioners and team.
To learn more about us please visit:
We strongly encourage and support applications from people who are Aboriginal and/or Torres Strait Islander, LGBTIQA+, sex workers, neurodivergent, from culturally and/or linguistically diverse backgrounds, from kink/BDSM communities and/or from other marginalised communities.
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📌 Office & Administration Manager (Melbourne)
🏢 Sexual Health and Intimacy Psychological Services (SHIPS)
📍 Melbourne