Job Description
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About the OCU Group
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OCU Group is a global infrastructure and energy services business with more than 5,000 people delivering projects that power communities and support the energy transition.
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Our Australian and New Zealand operations are growing fast, bringing together great businesses including All Energy Contracting (AEC), Bam Bam, Pilecom and Volta under one group.
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About the opportunity
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We're looking for an experienced Service Desk Engineer to be our team in Perth.
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You'll be joined by a Service Desk Analyst also based in Perth, and together you'll be the on-the-ground IT team for Western Australia, with the rest of the wider team in Brisbane and the UK.
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What You'll Do
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Own second line incidents and requests escalated from across the business through to resolution.
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Resolve complex Microsoft 365 and Entra issues beyond first line, including licensing, mailbox and hybrid identity faults.
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Investigate recurring problems and drive fixes through proper problem management, not just quick patches.
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Support tenant migrations, covering the WA end of user, mailbox and device cutovers, including on-site work over migration weekends.
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Manage Windows devices through Intune and Autopilot, from remote repair and rebuild through to endpoint security investigations.
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Create, configure and govern Microsoft 365 groups, Teams and SharePoint sites, including permissions, ownership, guest access and content lifecycle.
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Diagnose site connectivity issues across WA sites, yards and offices, working closely with our network provider to resolve them.
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Provide on-site support for the Perth office and WA project sites
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Coach our Service Desk Analysts and help lift technical standards across the team.
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What you'll bring to the team
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Extensive experience in a second line or similar IT support role, ideally supporting Microsoft 365, Entra and Windows environments.
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Hands-on experience with Intune and Autopilot for device management and troubleshooting.
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Comfortable working through Microsoft 365 and Entra issues beyond the basics, including some exposure to Exchange Online PowerShell.
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Sound judgement and the confidence to work independently, knowing when to resolve, when to escalate, and when to bring in an external provider.
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A practical, hands-on approach to site and network troubleshooting, and a willingness to travel to WA sites when needed.
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Robust communication skills, comfortable representing IT to the wider business and building trust as the go-to person on the ground.
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Some coaching or mentoring experience is a bonus, as you'll help develop our Service Desk Analysts.
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Why Join the OCU Group
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Be part of something bigger:
join an international group operating across the UK, Australia and New Zealand.
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Grow with us:
get involved in major technology projects, playing your part as we roll out new platforms and systems across a rapidly growing international group.
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Work on industry-leading projects: contribute
to some of Australia and New Zealand's largest renewable energy and power infrastructure projects.
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Apply now or for more information contact us at
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📌 It Service Desk Engineer (Perth)
🏢 OCU
📍 Perth