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Start a new journey with a new job! Commencing 28 September ****
Two weeks training + Two weeks supported shadowing, Fully Paid
Melbourne based | 4 days a week in the CBD office, one day WFH
Join a team that's All Kinds of Useful
At Origin, being useful is more than a tagline - it's how we approach work every day. As a collective, we're a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia's energy transition. If you're driven by purpose and excited to be part of something bigger, we'd love to have you on the journey.
About the role
Working in Retail Operations, you'll be at the heart of everything we do - working with customers. Reporting to a Customer Operations Leader, you'llbe delivering end to end customer service, supporting our Residential customers via phone and email across our gas, electricity and broadbandportfolios.
Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments, you'll be fully trained inevery aspect of customer experience and be able to help with any problem.
This role works on a rotating roster between 7am - 6:30pm Monday - Friday. Initial training, 4 weeks, which is held in office, full time for that 4 weeks.
You must be available to work across these hours.
Why this role matters
In Retail Operations, we're at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to theends of the earth to keep our customers impressed and excited about Origin Energy being their energy supplier
You'll provide end to end customer service across multiple channels, using our new Kraken technology




You will work across the full range of customer service-related requirements including but not limited to onboarding and offboarding; billing andpayments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Originproducts and tools; and advocacy
What will you bring?
Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email,social and other platforms
Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatoryframeworks and acting within delegation of authority
Ability to interpret information and data to understand customer queries and solve problems
Able to identify opportunities for business improvement and initiate change requests through working group functions to improve businessprocesses
A strong work ethic - A role in Retail Operations is very fast paced and can be challenging at times
We're looking for people who can deal withchallenging situations and who are responsible for their own future by working extremely hard to achieve their goals.
Advantages
4 weeks training, ensuring you'll be fully trained in every aspect of the customer experience
Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
Opportunity to connect with your team in our CBD office while working from home one day a week
Competitive salary + annual performance bonus + performance based reviews
Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-incontract
Free and confidential counselling for employees and family members
A great high energy team, that encourages interesting, rewarding, and engaging work!
What to Expect From Our Recruitment Process
We know applying for a new role can feel
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📌 Energy Specialist - Melbourne Cbd
🏢 Origin Energy
📍 Melbourne