Job Description
Job Title:
Casual Weighbridge Customer Service Officer
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Location:
New South Wales, Epping
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Employment Type:
Casual, Permanent, Full-Time, Part-Time, Adaptable
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Hours:
7.8 hours per week (casual shift), Monday to Friday 3pm–8:30pm, Saturday and Sunday 8:30am–6pm, week‐ending flex (Sunday to Wednesday or Wednesday to Saturday)
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Salary:
$60,400 per annum (Full‐Time) + Superannuation | $*****–$***** per hour (Casual) + 12% superannuation | Weekly $480 (full‐time) | $**** (for weekend penalty rates)
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Benefits & Perks:
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Halo benefits up to 12%
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Flexible working arrangements
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Inclusive and respectful workplace culture
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Substantial diversity, equity, and inclusion initiatives
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Training and professional development opportunities
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Key Responsibilities:
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Deliver a welcoming, professional experience at the front desk, by telephone, and in support of programmes and memberships.
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Greet and assist customers as they enter the centre.
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Respond to enquiries (memberships, programmes, bookings).
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Process payments using EFTPOS and POS systems.
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Support membership sales and tours.
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Handle customer feedback and resolve issues.
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Manage phone calls and bookings.
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Complete cash handling and end‐of‐day balancing.
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Keep reception and centre areas clean and organised.
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Work collaboratively with the team.
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Required Skills and Experience:
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Minimum 2 years of customer‐service experience.
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Previous B2B customer‐service experience desirable.
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Experience using SAP and intermediate Microsoft Office skills.
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Excellent verbal and written communication skills.
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Strong interpersonal skills with a professional and customer‐focused approach.
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Strong listening skills with the ability to understand and interpret customer needs.
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Proven problem‐solving skills and the ability to manage customer concerns diplomatically and effectively.
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Patience and professionalism when dealing with challenging customer situations.
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High attention to detail, particularly in order processing, pricing reviews, documentation, and enquiry resolution.
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Strong multitasking, prioritisation, and time‐management skills.
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Right to work in Australia.
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Equity, Diversity, and Inclusion Statement:
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We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples. We are an equal opportunity employer.
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Additional Key Details:
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Travel to multiple hubs is expected: Parramatta, Burwood, Chatswood, Epping, and Hurstville.
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Flexibility required for a full shift schedule across weekdays and weekends.
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The role complies with the Miscellaneous Award.
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Applicants must have a valid Working with Children Check or equivalent.
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📌 Casual Weighbridge & Customer Service Officer (Wollongong)
🏢 Careers at Council
📍 Wollongong