Lyra Technology Group is aprivateequity-backed holding company that invests in andoperatesindustry leading technology service businesses. Our companies areoperatedindependently by exceptional management teams. Companies that join our groupretainthe employees, name, and culture that have made them successful.
As a platform ofEvergreenServicesGroup, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About the Position:
One of our operating companies, CT Group, is looking for a Level 1 Service Desk Engineer to join their team.
This full-time role will be based within the Melbourne office in Melbourne CBD, where you will provide a mix of remote support to clients nationwide and occasional in office support to their Melbourne-based clients.
The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with CT Group as they expand their national presence.
Responsibilities:
Delivering exceptional customer service support to a variety of environments
Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments
Liaise with a range of users,



suppliers, software, and hardware vendors to ensure an optimal outcome for our clients
Ensure end-to-end ownership on support requests, providing regular updates to stakeholders until resolution
Ensuring all actions and resolutions are documented within our ticketing system
Contribute to the upkeep of client documentation and knowledge base articles to for common issues
Escalate to senior team members/leaders when required
Skills Required:
A minimum of 1year experience in an IT Support Role
Strong experience supporting Windows-based environments and Microsoft 365.
Experience using ticketing systems.
Strong verbal and written communication skills and professionally presented
Customer-centric approach
Have the ability to work and perform under pressure in time-critical scenarios
Hold current C class drivers license and own car
A great working environment with a high performing team
Bonuses on offer for high-performing team members
A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
Hybrid working from home arrangements
A 360-degree feedback and rewards platform that is used daily by the whole team
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📌 Service Desk Engineer,Ct Group (Melbourne)
🏢 Lyra Technology Group
📍 Melbourne