Job Description
The Sands Torquay is gearing up for another busy summer season, and we're creating a brand-new leadership role within our Front Office team: Assistant Front Office Manager. This is a fantastic opportunity for an experienced hotel leader to join our team, working closely with our Hotel Operations Manager and Front Office Supervisor to lead our front-of-house team.
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About the Role
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As Assistant Front Office Manager, you'll be the operational leader of our Front Office, providing day-to-day leadership across all shifts (7am-9pm rotating roster). You'll own the front office roster, lead recruitment and training of our Guest Service Agents, and be the key escalation point for guest matters that need a manager's touch. You'll report directly to the Hotel Operations Manager and work alongside the Front Office Supervisor and Reservations Manager.
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What You'll Be Doing
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Leading front office shifts and acting as manager on duty, including some early mornings, evenings, weekends and public holidays
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Building and managing the front office roster and labour cost
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Being the go-to person for escalated guest concerns
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Leading onboarding and ongoing training for our Guest Service Agents
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Working closely with Reservations, Housekeeping and Maintenance to keep operations running smoothly
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What We're Looking For
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Your warm and friendly personality! We pride ourselves on our exceptional guest service and you will be leading by example.
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Proven leadership experience in a front office or guest service role
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A confident, calm approach to resolving guest complaints and making decisions under pressure
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Experience in coaching and training team members
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Comfortable using a property management system (PMS)
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What's on Offer
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The opportunity to make your mark in a newly created leadership position
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Support and mentoring from the Hotel Operations Manager as you grow into the role
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Market-competitive salary, to be discussed with shortlisted candidates
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Uniforms provided, plus staff discounts across the resort
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Immediate start available
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How to Apply
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Please submit your resume and a brief cover letter to Megan Hefkey, Hotel Operations Manager, at , or call .

📌 Assistant Front Office Manager (Victoria)
🏢 The Sands Torquay
📍 Victoria