Job Description
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Job no:
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Join the leadership team at
Myer Highpoint
and play a key role in delivering exceptional customer experiences while driving team performance across one of Australia's most iconic retail brands.
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As the Customer Service Manager, you'll lead passionate retail teams across multiple departments, creating a customer-focused culture that delivers outstanding service and strong commercial results. You'll be empowered to coach, develop and inspire your team while contributing to Myer's strategic vision and operational excellence.
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Working with a collaborative leadership team, this is an exciting opportunity to further your management career in a fast-paced and rewarding retail workplace.
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Showcase your customer service excellence by leading team performance
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Opportunities for succession planning and career development
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About The Role:
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Manage the daily operations of your departments, driving customer satisfaction and financial performance
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Optimise team productivity by leveraging workforce management and further developing team member skills
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Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
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Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities
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Lead,



empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
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Maximise your time spent within your departments to lead and manage your teams and gain customer insights
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About You:
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Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
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People leadership skills with a 'hands-on' approach are essential
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Demonstrated ability to lead teams, achieve targets and monitor KPI's
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Experience in performance management and getting the best from your teams will be highly regarded
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Customer focused with superior customer service skills
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Strong retail, financial and business acumen
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Excellent time management skills with the ability to prioritise and achieve within timelines
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Benefits to you:
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Become a leader within one of Australia's most-loved department stores
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Career development and progression opportunities, local and national
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Exciting Team Member discounts and exclusive offers
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Access to volunteer, parental and lifestyle leave
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Service Recognition, Inspirational People Awards, and more!
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n Our management leaders work across a fortnightly rotating roster aligned to key trading hours, including weekends and peak retail periods such as Black Friday and the Christmas-New Year season.n
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📌 Customer Service Manager (Melbourne)
🏢 Myer- Customer Service Manager
📍 Melbourne