Job Description
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
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Employment Type: Permanent
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Closing Date: 22 Oct :59pm
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Job Title: Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
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Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Ready to Make a Difference? Join Our Iconic Team at Telstra! n
At Telstra, we're more than just a leading telecommunications company— we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store— you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
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Opportunities available across these locations:
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BATHURST
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DUBBO MALL
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MUDGEE
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ORANGE
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PARKES
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What You'll Be Doing: n
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Deliver Exceptional Customer Experiences:
Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
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Be the Go-To Tech Expert:
Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
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Achieve and Excel:
Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
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Collaborate and Contribute:




Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
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Salary and Perks: n
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Plus 12% Superannuation
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Plus 10% Variable Remuneration**
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Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
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Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
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Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
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Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
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Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
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Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
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Is it You We're Looking For? n
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Great Communication Skills:
You're a natural at connecting with people and making their day better.
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Solution-Oriented Approach:
You enjoy thinking on your feet and tailoring solutions for each customer.
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Sales Drive:
You're motivated to achieve (and exceed!) sales targets and KPIs.
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Passion for Learning:
You're eager to grow and develop your skills in a dynamic environment.
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Resilience and Positivity:
You have a can-do attitude, even when things get busy.
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Customer-Facing Experience:
Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
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Inclusive Culture Statement n
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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