Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?
St John WA has been serving the Western Australian community since ****.
Our organisation has grown into an integrated healthcare provider, connecting people across WA to lifesaving emergency services, urgent care, and health education.
We are a not-for-profit organisation, and we are committed to making a positive impact on the safety, wellbeing, and health of everyone, no matter where in WA they live.
Our services are powered by more than 8,000 dedicated employees and volunteers who bring care, skill, and compassion to every corner of the state.
About the Role:
We are looking for a Client Services Officer to join our Event Health Services department on a part-time basis (30 hours and 4 days per week - days and hours can be flexible) based in our Belmont office.
You will be responsible for managing client relationships and aspects of customer service to achieve sustained growth in the event health market and to enhance the reputation of St John Ambulance as a premier pre-hospital health and event management service provider.
What You'll Do:
Provide friendly and professional customer service via phone and email
Respond to client enquiries accurately and in a timely manner
Coordinate and issue client correspondence in accordance with organisational standards
Maintain accurate client records and update databases
Provide information and support to volunteers as required
Assist with general administrative and finance tasks
What You'll Need:
Experience managing client requests and customer service
Experience dealing with a multitude of clients and stakeholders
Excellent communication skills both written and verbal
Good problem solving and high attention to detail
Demonstrated ability to prioritise workloads to ensure customer expectations
Demonstrated computer literacy, including Microsoft Office and database systems




Follow policies and procedures to ensure service standards are met.
Benefits:
The successful candidate will be offered an interactive and supportive working environment, along with:
$550 Health and Wellness reimbursement (pro – rata)
17.5% annual leave loading
Corporate uniform
Salary packaging and novated leasing
Consumer discounts
Discounts on first aid equipment
Complimentary First Aid Training
Complimentary ambulance cover
Applications close Friday 9th of October at 12 noon.
Alternatively, if you have any questions, please contact Katherine Park on ************** or via email at ******
St John WA is committed to fostering an inclusive, welcoming, and diverse workplace where everyone feels safe to be themselves.
We encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTIQ+ community.
St John WA is a child-safe organisation and takes a proactive approach to child safety.
We ensure all children engaged in St John WA services are protected, respected, and empowered.
Our commitment is supported by transparent policies and procedures that reinforce our safeguarding practices.
St John WA reserves the right to select a shortlist from the applications received.
The selection process employed will be at the discretion of St John WA.
St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve.
Our goal is to ensure people feel safe to be themselves.
We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.
St John reserves the right to select a shortlist from the applications received.
The selection process employed will be at the discretion of St John.
#J-*****-Ljbffr

📌 Client Services Officer (Perth)
🏢 St John Wa
📍 Perth