At Wellways, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute.
We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health challenges or disability, people from multicultural backgrounds, and people who identify as LGBTIQA+.
We recognise that diverse experiences and perspectives strengthen our workforce and the communities we support.
Join us to support a multidisciplinary clinical team across Northwest Tasmania
Shape high-quality, person-centred mental health care through Connected Care SCHADS 3B ($*****- $*****p/h) + Super + Salary packaging options
About the role
Connected Care is seeking a welcoming and passionate Intake Worker to be first point of contact for people accessing our Connected Care centre across Northwest Tasmania.
You will support intake, screening and assessment, including use of the Initial Assessment and Referral Decision Support Tool (IAR-DST), to understand participant needs, identify appropriate levels of care and support timely access to services.
About Connected Care
Connected Care is a statewide, integrated mental health service delivered by Wellways in partnership with Stride Mental Health and Clarity Health Care and commissioned by Primary Health Tasmania (PHT).
Supporting adults aged 18 years and over, Connected Care provides free mental health care and support through a 'no wrong door' approach and stepped-care model.
Our centralised statewide after-hours service provides additional access to support outside core service hours.
About you
As Intake Worker, you will provide support to participants to understand available care and support options and actively participate in decisions about their care, promoting informed choice,



autonomy and self-determination.
You will oversee the intake process of participants and identify potential risks, safety concerns and changes in their wellbeing and respond within the scope of the Intake Worker role, seeking consultation and escalating clinical, safety or other concerns in accordance with organisational procedures and Connected Care escalation pathways.
Working closely with the peer workers, psychosocial staff, clinicians and partner organisations within the multidisciplinary Connected Care team, you will support holistic, person-led and coordinated outcomes, including communicating relevant participant information to support appropriate and timely allocation.
Qualifications and experience
Relevant qualification in Mental Health, Community Services, Human Services, Social Work or a related discipline at Certificate IV level or relevant experience in mental health or community based service.
Demonstrated experience undertaking intake, assessment processes to identify referral pathways based on individual needs.
A strong understanding of recovery-oriented and trauma-informed practice
A commitment to culturally safe, inclusive and person-centred practice
Ability to build effective professional relationships with referrers, community organisations, and business stakeholders
Right to work in Australia
A current Driver Licence and willingness to travel as required
Satisfactory National Police Record Check
International Police Check (if applicable)




Current Working with Vulnerable People/Working with Children Check and NDIS Worker Screening Check
NDIS Worker Orientation Module Certificate – Quality, Safety and You – free online course
What we offer
What we offer At Wellways, you'll join a purpose-driven organisation committed to improving mental health and wellbeing and creating meaningful change for individuals, families and communities.
You'll also have access to:
A supportive and cooperative multidisciplinary environment
Opportunities for professional development and career growth
An inclusive workplace where diversity and lived experience are valued
Paid Cultural Leave
Salary packaging benefits
Meal and Entertainment allowance through salary packaging
Annual leave loading
Paid parental leave after 12 months of ongoing employment
Employee Assistance Program for you and your family
Applications Close 30/10/2026
Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania.
Our services span mental health, disability and community care and reach more than **** people each year.
Our **** staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential.
We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.
Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities.
To see our Practice Principles poster visit
We kindly request that recruitment agencies do not contact us.
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📌 Intake Worker - Burnie
🏢 Wellways Australia
📍 Burnie