Our people are customer obsessed.
They work in close partnership to prioritise customer needs and deliver exceptional outcomes.
This collaborative mindset enables innovation and builds enduring customer relationships, supporting our ambition to be the most customer centric company in Australia and New Zealand.
In the role of Business Analyst, you will join the Digital Sales team as we strengthen our focus on customer obsession, keeping it simple and winning together.
The role is responsible for translating business problems into explicit, testable requirements that enable the delivery of improved digital experiences and customer outcomes.
You'll make an impact each day by:
Turning business needs into clear, build-ready requirements, user stories and acceptance criteria
Working closely with stakeholders to understand customer needs, challenges and business objectives
Mapping customer journeys and business processes to identify opportunities for improvement
Facilitating workshops, interviews and requirement reviews to build shared understanding
Supporting backlog refinement, testing and user acceptance activities
Managing dependencies, risks and decisions to keep delivery aligned to business outcomes
Partnering with product, UX, content, martech and engineering teams to bring new functionality and experiences to life




Creating visual models and documentation that support decision-making and delivery outcomes
You'll bring to this role:
Experience in business analysis, product delivery or a similar role within a digital environment
Demonstrated ability to translate complex business problems into clear and testable requirements
Strong stakeholder engagement and communication skills
Experience working in agile environments, including backlog refinement, testing or UAT
An ability to manage competing priorities and navigate ambiguity
Strong analytical thinking, curiosity and attention to detail
Exposure to martech, CMS platforms or digital customer experiences will be highly regarded
A diverse and inclusive workplace works better for everyone
We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat'sfairer, more accessible, and designed with who they are in mind.That'swhywe'vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.
Join NAB
At NAB,we'recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.
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📌 Business Analyst (Melbourne)
🏢 National Australia Bank
📍 Melbourne