Love talking to people and getting things done?
We're looking for a confident, outgoing and organised person to join our small team and work directly alongside our Senior Mortgage Broker.
You'll be the friendly voice of our business, speaking with new customers, building relationships and keeping loan applications moving from start to finish.
Key responsibilities
Calling current leads and conducting onboarding interviews
Managing customer relationships and delivering excellent service
Following up customers and collecting documents
Keeping loan applications progressing and customers informed
Managing calls, emails and outstanding tasks
Supporting our broker with day-to-day activities
About you




Previous phone-based customer service experience
Confident making outbound calls and building rapport
Friendly, enthusiastic and professional
Organised, reliable and able to multitask
Someone who takes initiative and gets things done
Benefits
$60,000–$70,000 + superannuation
Monday to Friday, no weekends
Full training and hands-on mentoring
A friendly, small-team environment
Opportunity to build a career in finance
Free onsite parking
Bring your personality and initiative. We'll teach you the rest!
#J-*****-Ljbffr

📌 Customer Care & Broker Support (Melbourne)
🏢 National Home Loans Group
📍 Melbourne