Department: Finance Shared Services - Collections Team 1
Additional leave + company bonus program
Grow with us—real career progression opportunities
Hybrid role – 3 days in the office, 2 days from home (WFH after a probationary period)
ABOUT THE ROLE
We're looking for an experienced
Collections Officer
to join our high-performing team! This is your chance to step into a
secure, permanent
role based in
Townsville, QLD *****)
, working Monday to Friday, hours 8am to 4.30pm.
Laptop provided.
In this role you will be responsible for:
Responding professionally to all buyer enquiries relating to the receipt or allocation of Buyer payments
Ensuring buyer receipts are allocated within key performance indicators to allow for the prompt delivery of assets
Contact buyers with outstanding invoices, following Pickles policies and procedures, to ensure unpaid buyer invoices are collected.
Work with operational and sales teams to manage processes and procedures to attend to the cancellation of buyer purchases where a payment collection hasn't been made in agreed timeframes
Ensure all relevant information is communicated effectively to administration, sales and operational team in a timely manner.
Ensure all Buyer's enquiries are responded to promptly, politely and in accordance with Pickles procedures
Attendtothepromptinvestigationandresolutionofunknownfundsreceivedfrom buyers by liaising with the Cashbook team
Prepare finance invoices and clear title letters as needed and liaise with brokers and lenders to support timely settlement
ABOUT YOU
To be successful in this role, you will need to have the following skills and experience:
Strong financial information systems knowledge. Experience in Microsoft Dynamics 365 and other similar Enterprise Resource Management systems would be an advantage, but is not essential,
Excellent attention to detail,
Demonstrates strong initiative and high integrity,
Ability to manage a diverse range of internal and external stakeholders with differing priorities,




Capable of performing effectively both in a team environment and autonomously
Excellent communication and Customer Service skills
WHY WORK FOR PICKLES
Since ****, Pickles has powered trusted marketplaces that bring people together, delivering value for our customers whilst remaining authentic. We are the Australian leaders in asset remarketing across industrial, motor vehicles, salvage, mining, oil & gas, agriculture industries and employ a broad team of specialists to make this happen.
Pickles offers a variety of employee benefits and programs that make being part of our team truly rewarding:
Up to five extra days of leave each year and ability to earn an annual bonus after a qualifying period
Cash vouchers and formal recognition awards
Study assistance to support relevant courses or qualifications with robust career pathways available
Paid parental leave for primary and secondary carers
Bonus for referring talented people who join and succeed at Pickles
Access to the employee assistance program for you and your family
Our Commitment
We value diversity and inclusion and encourage Aboriginal and Torres Strait Islander peoples and those from diverse backgrounds to apply. Only suitable candidates will be contacted. Reference and criminal history checks apply. Internal applicants must have completed 6 months' probation.
Applying for a hybrid role?
Pickles will supply a laptop and docking station, as well as role-specific equipment like a mobile phone or special headset if it's required. The candidate is responsible for all other elements their hybrid working workplace, including but not limited to; reliable internet connection, dedicated workspace that is safe and free from distractions, as well as providing necessary furniture and equipment such as a desk, chair, screens, keyboard, mouse, and any other peripherals required to perform their role effectively.
For our internal applicants:
We're committed to supporting employee development and creating opportunities for career progression. This vacancy is open to employees across all Pickles locations, regardless of where you're currently based.
#J-*****-Ljbffr

📌 Collections Officer (Townsville)
🏢 Pickles Auctions
📍 Townsville