Full Time Role (38 hours) Monday - Friday role with availability to work on weekends Training provided
About the business
ResMed pioneers innovative solutions that treat and keep people out of thehospital, empowering them to live healthier, higher-quality lives. Ourcloud-connected medical devices transform care for people with sleep apnea,COPD and other chronic diseases. Our comprehensive out-of-hospital softwareplatforms support the professionals and caregivers who help people stay healthyin the home or care setting of their choice. By enabling better care, weimprove quality of life, reduce the impact of chronic disease and lower costsfor consumers and healthcare systems in more than 120 countries.
About the Role
The ideal candidate should have a robust retail sales and customer service focus, with empathy, compassion and a drive to deliver the best outcome. Some of the tasks the successful candidate will be responsible for are,
Taking customer's enquiries in store and over the phone.
Investigating and helping customers problem solve therapy issues.
Provide set-up, on-going support and equipment to ensure therapy is maintained to a high standard.
Fit the customer for a mask and help recommend the most appropriate mask based on training provided.
Provide customers with advice in the safe and effective use of their medical equipment.
Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
Keep good condition of the retail premises and displays.
Responsible for handling of payments, balancing of float and banking.
Accountable for both trial and sales stock - Manage the stock levels and re-order stock as required.
To succeed in this role, you will have the following:




Previous experience in a busy retail or customer service role.
Provide a caring and outstanding reception duties to our customers.
Ability to maintain compassion and remain calm under pressure.
A strong customer service that is always looking for the best outcome for the individual.
Robust and adaptable communication skills are a must.
An active listener with the ability to find solutions to customer concerns and issues.
Healthcare retail experience is preferred, however not necessary as we will provide all the training required.
If you're someone who is reliable, honest, has a strong work ethic and are up for a new challenge, this is the role for you!
What's in it for you:
Training is provided - we look for a great attitude and someone eager to learn
Job satisfaction - you will come to work each day knowing you are making a difference
Benefits - as part of a global company we provide perks such as an employee assistance counselling line to support our team's mental fitness
If this sounds like the workplace for you!
We commit to respond to every applicant.
Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We're relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.
Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.
Learn more about how we're redefining sleep health at Resmed.com and follow @Resmed.
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📌 Retail Sales Assistant- Golden Grove (Full Time) (Adelaide)
🏢 Resmed
📍 Adelaide