Lead an experienced reception and customer service team.
Full-Time, 12-Month Fixed-Term Contract.
Join a supportive, values-driven not-for-profit organisation.
Full-Time, 12-Month Fixed-Term Contract - Senior Receptionist, Health Hub
Behind every great healthcare experience is a team that keeps everything running smoothly.
We're looking for an experienced Senior Receptionist to lead our reception function, support our Customer Service Officers and help create a welcoming, efficient environment for patients across our Dental, Optical and Allied Health services.
About the Role
Reporting to the Dental Manager, you will oversee the smooth running of front-of-house, call centre and administrative operations while providing day-to-day guidance and support to our Customer Service Officer team.
You will be the face of our Health Hub, ensuring every patient receives a professional, welcoming and seamless experience from their first interaction through to appointment completion.
Key Responsibilities
Lead and coordinate daily reception operations across Dental, Optical and Allied Health services.
Provide coaching, guidance and operational support to Customer Service Officers.
Manage patient appointments, scheduling, cancellations and clinician diaries.
Support patient flow and assist with resolving day-to-day operational challenges.
Process billing, invoicing, receipting and health fund claims.
Manage Medicare, HICAPS, DVA, Workers Compensation and private health insurance claims.
Maintain accurate patient records and provider documentation.
Complete daily banking, reconciliations and end-of-day reporting.
Assist with training and onboarding of new team members.
Handle customer enquiries and resolve concerns professionally.
Contribute to quality improvement initiatives, audits and compliance activities.
Support clinicians and the broader Health Services team with administrative requirements.
About You
To be successful in this role,



you will bring:
Minimum 3 years' experience as a Dental Receptionist or in a senior healthcare, administration or retail leadership role.
Exceptional customer service and communication skills.
Strong organisation, time management and multitasking abilities.
Experience using practice management systems, particularly Exact.
Experience processing health fund claims and working with HICAPS terminals.
Advanced Microsoft Office skills.
The ability to work independently while fostering a positive and cooperative team environment.
Desirable Experience
While not essential, the following will be highly regarded:
Certificate III or IV in Dental Assisting.
Oral Health qualifications.
Experience with Exact, Optomate or Nookal.
Knowledge of HAMBS and private health insurance processes.
Previous experience managing front-of-house operations within a healthcare clinic.
Why Join Teachers Health?
12-Month Fixed Term, Monday to Friday role
38-hour work week with some flexibility and an early start option
Lead an established and experienced optical team
Genuine career development opportunity within a growing Brisbane network
Supportive leadership and structured onboarding
Work for a respected not-for-profit organisation focused on member outcomes
Be part of a collaborative, values-driven culture that puts people first
Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people who identify as LGBTQIA+.
Applicants can request reasonable adjustments at any stage of the recruitment process by contacting ******.
The Diversity Council Australia has recognised our ongoing commitment to fostering an inclusive culture.
We've consistently exceeded the Australian Workforce average in their Inclusion@Work Index and are thrilled to be named an inclusive employer once again for *********.
#J-*****-Ljbffr

📌 Senior Receptionist (Brisbane)
🏢 Teachers Health
📍 Brisbane