Project Manager - Customer & Operations
Location:
Melbourne, VIC
Contract Type:
Fixed Term Contract (12 months)
Work Arrangement:
Hybrid
Role Overview
We're looking for an engaging, delivery-focused skilled to lead high-impact initiatives that improve customer experiences and drive business growth across AMS.
Your initial focus will be enhancing the roadside assistance experience, helping to create smarter, more seamless services for our customers.
Working across Customer, Operations, Sales, Technology and key partner teams, you'll bring clarity to complex challenges, align stakeholders, and keep momentum strong from concept through to delivery.
What You'll Be Doing
Lead customer operation and roadside experience initiatives from definition through to implementation and closure.
Drive cross-functional initiatives that improve services, processes and customer journeys
Turn ambiguity into clear plans, milestones and measurable outcomes
Facilitate collaboration, remove roadblocks and keep delivery on track




Partner with leaders and teams to embed lasting change and business improvements
What You'll Bring
Proven experience delivering complex projects in fast-paced environments
Strong stakeholder engagement and influencing skills
A track record of driving outcomes and bringing people on the journey
Experience working across operations, service, contact centre or customer-focused environments
The ability to balance customer needs with commercial and operational priorities
Why You'll Love This Role
This is an opportunity to make a visible impact on projects that matter.
You'll work with passionate teams, tackle meaningful challenges, and help shape the future of how AMS serves its customers.
If you're someone who creates momentum, thrives on delivery, and loves improving customer experiences, we'd love to hear from you.
#J-*****-Ljbffr

📌 Interim Project Manager - Customer & Operations (Melbourne)
🏢 Go Fractional
📍 Melbourne