Full-time and Part-time opportunities | Noble Park | Rotating roster
Keep drivers moving and customers informed
Coordinate ETA's and solve live operational issues
Build transport and dispatch capability in a national operation
This is a hands-on operational support role for someone who enjoys pace, coordination and solving problems in real time.
Working alongside Dispatchers, you'll support drivers and Tow Truck Operators, monitor ETA's, communicate delays and help keep roadside and transport jobs progressing safely.
What you'll do
Respond to calls and messages from drivers and Tow Truck Operators
Monitor job progress and coordinate ETA information
Contact customers when delays occur and provide realistic updates
Resolve job, payment, pricing and system issues that may block completion
Update job records, notes and booking information accurately
Assist Dispatchers with outstanding jobs, driver information and operational priorities
What you'll bring
Experience in dispatch, fleet support, logistics, roadside operations, transport customer service or another time-critical environment
Calm, direct and respectful communication
Strong prioritisation and practical problem-solving skills
Confidence using multiple systems while maintaining accuracy
The ability to work collaboratively with drivers, customers and operational teams
Your roster
Join a dynamic, rapid-paced team where available shifts are predominantly scheduled during afternoon and evening hours, operating 7 days a week.
Later start times will enable you to sleep in or visit the free on-site gym facilities before you start your shift.
Shift patterns may vary with operational demand.




Why Join Nationwide Group?
At Nationwide Group, our people are at the heart of everything we do.
We invest in our teams, celebrate success and create opportunities for people to build rewarding careers.
We offer:
A supportive and collaborative team culture
Career growth opportunities within a growing national business
RACV discounts and employee benefits
Ongoing training and development
Flexible working arrangements where operationally possible
A workplace committed to safety, quality and customer service excellence
About Nationwide Group
Nationwide Group is one of Australia's leading providers of roadside assistance, accident management and transport solutions.
Every day, our people help thousands of Australians get safely back on the road.
As we continue to grow, we're looking for motivated individuals who are passionate about customer service and ready to make a real difference.
Applicants must have the right to work in Australia and be willing to undertake a criminal history check as part of the recruitment process.
About Nationwide Group
Nationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.
Operating in Victoria,NSW,ACT, Queensland, and Western Australia, Nationwide Group is an industry-leading and award-winning certified business with a workforce in excess of 700 representatives, including 400+ drivers operating 24 hours a day, 365 days a year.
We believe in:
Innovation - seek to create a better way.
Accountability - own it, see it through.
Care - challenge yourself and others to grow
Teamwork - together, we achieve more
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📌 Dispatch Coordinator (Melbourne)
🏢 Apply Now!
📍 Melbourne