Since ****, Swatch has challenged convention, celebrated creativity and turned watchmaking into a cultural phenomenon. From the worldwide success of MoonSwatch, Bioceramic Scuba Fifty Fathoms and Audemars Piguet x Swatch Royal Pop collections, to collaborations that captivate collectors, watch enthusiasts and the style conscious alike, Swatch continues to create excitement and spark conversations that reinforces Swatch's position as one of the most influential and talked about brands in the industry.
The Opportunity
We are looking for a detail orientated and customer-focused Inventory & Customer Care Coordinator to support our Retail, Ecommerce and Wholesale channels across Australia and New Zealand.
This is a varied role combining inventory management, customer care, Ecommerce operations and Wholesale support, working closely with our local teams and Swatch HQ in Switzerland.
Manage Swatch and Flik Flak inventory across Retail, Ecommerce, Wholesale and Logistics
Coordinate stock orders, replenishment, allocations and store transfers
Support new product launches, product setup, pricing and stock availability
Monitor best sellers, slow-moving and discontinued inventory and recommend actions
Deliver exceptional customer care to Australian and New Zealand customers via phone and email
Manage customer returns, warranties,



replacements and accessory requests
Support Ecommerce operations, including backorders, personalised orders and delivery queries
Manage the Swatch and Flik Flak product range for our Wholesale distribution
About You
You are organised, commercially minded and thrive in a fast-paced environment. You have excellent attention to detail and enjoy taking ownership of your work while working collaboratively with others.
1–2 years' experience in business, sales analysis, retail, customer service
Advanced Excel and general computer skills, with SAP experience highly regarded
Excellent organisation, communication and time-management skills
Solid numerical and analytical ability
A proactive, positive and solutions-focused approach
The ability to work autonomously and manage multiple priorities
A tertiary qualification in Business or a related discipline is advantageous
Why Swatch?
This is a fantastic opportunity to join a globally recognised brand and build your experience within one of the world's most iconic watch companies. Working alongside an established local team and our international network, you'll play an important role in delivering exceptional customer experiences and supporting a dynamic and evolving business.
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📌 Inventory & Customer Care Co-Ordinator (Melbourne)
🏢 Lumesse
📍 Melbourne