Medicolegal Assessments Group - Sydney CBD NSW
MedicoLegal Assessments Group (MAG) is a trusted, long-standing leader in the medico-legal industry in Australia. We work with a wide network of medical specialists, legal professionals, insurers and other clients, providing expert administrative support and high-quality reporting services across a broad range of personal injury and legal matters. Our team is known for its accuracy, reliability and service excellence, and we're proud to be the behind-the-scenes engine that keeps the medico-legal process moving smoothly.
About the Role
We're looking for an experienced Team Leader to lead our Reports & Quality Assurance team from our Sydney office. This is a key position in the business, responsible for the day-to-day management of the team, oversight of report quality and workflow, and acting as the primary escalation point for complex matters.
This is not a typing or transcription role. You'll be responsible for making sure medico-legal reports progress efficiently, meet our quality standards and are delivered to clients in a professional and timely manner. You'll work closely with medical specialists, clients and internal teams to resolve issues, manage competing priorities and keep matters moving.
We're looking for someone with strong attention to detail, sound judgement and a practical approach to leadership. You'll also play an important role in developing processes, identifying recurring issues and driving continuous improvement across the Reports team function.
Key Responsibilities
Leading and supporting the day-to-day operations of the Reports & Quality Assurance team
Managing team workloads, priorities,



report deadlines and performance expectations
Acting as the escalation point for complex report matters, stakeholder concerns and workflow issues
Performing and overseeing quality assurance checks, editing and final formatting of medico-legal reports
Ensuring reports appropriately address client instructions and Letters of Instruction and meet MAG quality requirements
Liaising with medical specialists, clients, typists and internal teams to resolve report-related issues
Monitoring overdue reports, corrections, amendments and other delays and taking proactive action where required
Providing coaching, feedback, training and day-to-day support to team members
Managing and supporting team members working remotely or across different locations
Developing and maintaining clear procedures, workflows and quality controls
Identifying recurring issues, improving processes and supporting continuous improvement initiatives
Working closely with the broader Operations and Client Solutions teams to maintain workflow efficiency and service standards
Maintaining accurate records and ensuring privacy, confidentiality and compliance requirements are followed
About You
Previous experience leading or supervising an administration, medical administration,



quality assurance, reporting or operations team
Previous exposure to the medico-legal industry, medical reporting or a related personal injury environment is highly regarded
Exceptional attention to detail and a solid commitment to accuracy and quality
Excellent grammar, spelling, written communication and professional document-review skills
Strong organisational skills and the ability to manage competing priorities in a fast-paced environment
Proven ability to resolve issues and work through complex matters with a range of stakeholders
Experience developing or improving processes, procedures and workflows
A proactive approach to continuous improvement and problem solving
Strong people leadership skills, including the ability to provide clear direction, feedback and support
Experience managing or coordinating remote team members
Confidence working with Microsoft Office, CRM platforms, workflow systems and databases
Calm under pressure, professional in difficult situations and comfortable making decisions and taking accountability for a team
High level of discretion when handling confidential and sensitive information
Why Join MAG?
Take on a key leadership role within an established and growing medico-legal business
Lead an experienced team where quality and attention to detail are genuinely valued
Work closely with management and have real input into process and operational improvements
Be part of a supportive team with opportunities for professional development and long-term career growth
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📌 Reports And Quality Assurance Team Leader (Sydney)
🏢 Medicolegal Assessments Group
📍 Sydney