We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Go where opportunity is always on.If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join the Ramada Shoal Bay team as the Front Office Manager today!How You'll ShineThe Front Office Manager will be responsible for supporting the General Manager in the daily operations of the front office, including support and training of the front office team. As the Front Office Manager, you will greet and welcome our guests and Owners to the hotel, provide hotel facilities and services information, advise on local attractions, activities, restaurants and ensure our guests' holiday expectations are exceeded.This role will see you responsible for the daily operations of the front desk and Guest Experience Hosts. Taking ownership and full responsibility for the check-in experience of Guests and Owners to the hotel. You will enhance the arrival and overall experience through superior customer service through creating personal and memorable moments, adding on our company vision of putting the world on vacation!How You'll Be RewardedBuild your career with a value driven organisation that promotes continual growth and development for its people.



Some of our many advantages on offer include:Professional development fundingDiscounted hotel stays across Australia, Fiji, New ZealandSubsidised private health cover*Birthday LeaveWhat You'll BringTo be successful in this role, you will be:A natural leader who can confidently make independent decisions, who has prior experience as a Supervisor or Manager in a HotelFlexible to work a 7 day week roster including night shift, weekends and holidays - you will be required to work late night shifts. (Front desk is open 24 hours /7 days a week)Experience in leading a team, self motivated, results oriented and use initiativeBe a real 'people person' and genuinely enjoy getting to know peopleHave a strong ability to build and develop positive relationshipsHave a passion for sales and delivering exceptional customer serviceHirum Experience is preferableResponsible Service of Alcohol CertificateFull manual drivers licenceFirst Aid certificateWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
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📌 Front Office Manager (North Mackay)
🏢 Travel Leisure
📍 North Mackay