Service Delivery Manager - Fire Protection
About AEFS
AEFS Group (All Essential Fire Services) is a Victorian fire protection specialist. We install, inspect, test and maintain fire detection, sprinkler, hydrant and portable fire equipment for more than 450 clients across health, education, government, commercial and industrial sites. We're ISO ****:**** certified, operate from Mount Waverley and Geelong, and are in a period of strong, planned growth.
The role
We're looking for a Service Delivery Manager to lead our fire detection and protection maintenance business. You'll make sure every routine is scheduled, completed, recorded, quoted and invoiced correctly, on time, every month.
This is a management role, not a technician role. You'll get results through planning, process, data and your team of 2 Service Coordinators and approx. 18 Service Technicians. You'll report to our GM Operations.
What you'll do
Own the monthly, six-monthly and annual compliance programme to AS **** across all service contracts
Lead the coordinators in scheduling a high volume of routine, defect and reactive work in Uptick
Produce weekly operations and monthly compliance reports, and keep aged WIP under control
Make sure defects are escalated, quoted and followed through to rectification
Lead, coach and hold the team accountable, and keep licences and training current




Build and enforce service procedures within our ISO **** quality system
Be the escalation point for key clients, and take part in the after-hours on-call roster
What you'll bring
5+ years in fire protection service and maintenance, including 3+ years managing field teams
Hands-on Uptick experience
(routines, planner, asset registers, defect quoting, close-out and reporting). This is essential.
Sound knowledge of AS **** and Victoria's Essential Safety Measures requirements
A process-driven, highly organised approach and the ability to handle a heavy workload
Strong reporting skills, including advanced Excel
A manager's mindset: you lead through others rather than doing the work yourself
Availability for extended hours when needed, and for the on-call roster
A full Victorian driver licence and a explicit National Police Check
Highly regarded:
a trade background in fire, electrical or hydraulic services, FPAS accreditation, ISO **** experience, and a background in health, education or government contracts.
Why AEFS
A key leadership role in a growing, well-established business
Strong systems in place, including Uptick and ISO ****, for you to build on
Supportive leadership and a team that wants to perform
Competitive salary package based on experience
#J-*****-Ljbffr

📌 Service Delivery Manager - Fire Protection (Melbourne)
🏢 AEFS Group
📍 Melbourne