Zendesk is seeking a Contact Center Success Specialist in Australia to drive adoption of the CCaaS platform across customer organizations. You will advise executives, operations leaders, and IT teams, embedding contact center expertise into account plans and accelerating time-to-value through outcome-driven engagements.
You will collaborate with Core CSMs, Skilled Services, Sales, and Product to deliver measurable ROI, reduce handle times, and improve CSAT while supporting a hybrid working
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