Digital Marketing Executive (Client Success)
Full-time, or 3+ days per week for students finishing their degree
Optional 9-day fortnight
Hybrid: 3 days in the office, up to 2 from home
Role Details
Full-time, or 3+ days per week for students finishing their degree
Optional 9-day fortnight
Hybrid: 3 days in the office, up to 2 from home
About the role
We're on the hunt for a Client Success Executive to join our Client Service team at Springboard Digital. You'll work closely with our Client Success Managers, supporting them with day-to-day client management and helping bring on new clients through sales and business development opportunities.
It's a role built for growth. You'll learn how we run client relationships from the ground up, with a view to building your skills and confidence to manage your own portfolio of clients.
Springboard Digital specialises in Google Ads, Paid Social and SEO/AEO for small and medium businesses. We're the sister agency of Alpha Digital, one of Australia's leading independent digital agencies.
What makes us different is how we work: transparently and collaboratively, with clients who feel like partners rather than accounts. We're a small team of genuinely good digital marketers, so you'll learn from people who know their stuff and still have room to make a real impact.
What you'll be doing
Supporting our Client Success Managers with day-to-day client communication and account management
Helping welcome and onboard new clients
Coordinating with our in-house experts so the work lines up with what each client actually cares about
Preparing monthly reports and helping walk clients through their results
Supporting new sales opportunities, including proposals, pitches and following up with prospective clients
Keeping our CRM and internal systems accurate and up to date
From time to time, you may also be asked to help our delivery team with tasks like building and managing paid campaigns (Google, Meta, LinkedIn and TikTok Ads)



or technical and content SEO and AEO / AI Search Visibility. You don't need to know how to do this already. We'll train you as needed.
Where you can grow
As your skills and confidence build, you'll have opportunities to grow in the role, including:
Taking on and managing your own portfolio of clients
Helping shape digital marketing strategies for clients and prospects
Working with the wider team to improve how we work, so we keep clients longer and grow the agency
What we're looking for
This is an entry to mid-level role, so we're open to a range of backgrounds. You might be:
A recent graduate in marketing, communications, business or a related field
A current student close to finishing your degree and available to work 3+ days per week
Someone looking to get their start in the digital marketing industry
Someone with 1–2 years of relevant agency or digital marketing experience
If you don't tick every box but you're passionate about digital marketing and keen to learn, we'd still like to hear from you.
Beyond that, you'll be someone who:
Cares about helping small to medium sized businesses succeed online
Has a real interest in digital marketing
Enjoys building relationships and is comfortable talking with clients
Is organised and detail-focused
Is proactive, driven and energetic
Works well in a team and on your own
Communicates clearly, whether that's face to face, on a call, or over email
Brisbane-based applicants only.
What's in it for you
A competitive salary + super, at market rate and in line with your experience and background
Training and mentoring from experienced Client Success Managers
The option to work a 9-day fortnight
Flexible hybrid working: 3 days in the office, up to 2 days from home
A fun office in Fortitude Valley and a genuinely friendly team
Real growth opportunities, with room to move into a Client Success Manager role and beyond
A diverse client portfolio to learn across
Quarterly social events
A fully stocked snack drawer
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📌 Digital Marketing Executive (Client Success) (Brisbane)
🏢 Springboard Digital
📍 Brisbane