Join the Leadership Team at One of Mackay's Favourite Venues The Metropolitan Hotel is a well-loved hospitality destination in Mackay and part of the Australian Venue Co. network. We're on the lookout for a reliable, hands-on Duty Manager to join our leadership team and help drive great guest experiences across the venue. This is a fantastic opportunity for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long-term career with a growing venue group.
What's on Offer
Market-competitive salary package
Career progression opportunities across Australian Venue Co. venues
Staff discounts across food and beverage
Supportive, energetic team culture
Ongoing training and leadership development
Key Responsibilities
Oversee day-to-day floor operations
Lead, support and motivate the team during your shift
Ensure high standards of guest service, presentation and compliance
Manage guest feedback and resolve issues professionally
Support cash handling, reporting and venue security procedures
Ensure RSA and other compliance obligations are met at all times
Work closely with the Venue Manager and broader leadership team
What We're Looking For
Previous experience in a Duty Manager or supervisory hospitality role
Current RSA
Strong leadership and communication skills




Ability to stay calm and solutions-focused during busy periods
Flexibility to work a rotating roster including weekends and nights
A proactive, hands-on approach and genuine passion for hospitality
Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.
Turn your hospo job into a rewarding career Whether you're already in a hospitality management role or you're ready for career progression into management, you can take the next step with Australian Venue Co. We're passionate about training & developing our team members and providing internal career advancement opportunities. At AVC, we turn hospo jobs into careers! Join our team & get access to our AdVanCe Career Pathways program, our in-house development program that is tailored to the hospitality industry. If your next step is to become a Duty Manager, Assistant Venue Manager or Venue Manager, we can support you on your career journey.
Have a question regarding a career at Australian Venue Co? Read some of our commonly asked questions here.
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📌 Duty Manager | Metropolitan Hotel, Mackay (North Mackay)
🏢 QUEENSLAND VENUE CO.
📍 North Mackay