Steamatic Newcastle is seeking a highly organised and customer-focused Operations Coordinator to join our team. This is a fast-paced, hands‐on role where you'll be at the centre of our daily operations—coordinating technicians, managing schedules, and ensuring exceptional service delivery to our clients and stakeholders.
If you thrive under pressure, enjoy problem-solving, and have a passion for delivering outstanding customer service, we want to hear from you.
About the Role
As the Operations Coordinator, you will be responsible for planning and managing daily schedules for technicians and subcontractors, ensuring jobs are completed efficiently and in line with KPI expectations. You'll act as a key communication hub between customers, crews, insurers, and internal teams.
Key Responsibilities
Coordinate and schedule technicians and subcontractors
Liaise with customers, insurers, and other stakeholders
Ensure jobs are progressing within required timeframes
Maintain and update scheduling systems
Assist with quality control processes and customer follow‐ups
Support technicians with enquiries and on‐site requirements
Be available for after‐hours emergency response when required
About You
You're a robust communicator with excellent organisational skills and the ability to juggle multiple priorities. You remain calm under pressure and are committed to delivering a high level of customer service.
You will bring:
Previous experience in administration and/or customer service
Strong scheduling and coordination skills
Excellent communication skills (phone, email, and in‐person)




High attention to detail and accuracy
Ability to multi‐task and prioritise in a fast‐paced environment
Solid computer skills (Word, Excel, email, and general systems)
A proactive, team‐focused attitude
Highly regarded (but not essential):
Knowledge of scheduling systems or job management software
Monday to Friday roster (between 7:30am – 5:30pm)
Availability for after‐hours, weekends, and public holidays during emergency events (e.g. natural disasters)
Why Join Steamatic Newcastle?
Be part of a supportive and dynamic team
Play a vital role in helping customers recover from unexpected events
Opportunity to grow and develop within a respected organisation
Work in a role where no two days are the same
What We're Looking For
A strong commitment to customer service and quality outcomes
A positive, resilient attitude under pressure
Willingness to learn and adapt across different areas of the business
A team player who can step in and support where needed
Our Commitment
Training & Development
– We provide comprehensive training to equip you with the skills and knowledge you need to succeed.
Growth
– We invest in our people and are committed to your success. We support your personal development and offer clear pathways for career progression.
Workplace Culture
– Steamatic is dedicated to fostering a positive, team focused environment where hard work is balanced with a sense of fun and camaraderie.
If you have any questions and want to find out more about the position, please contact Nives at
******@
or
************
for a confidential chat.
#J-*****-Ljbffr

📌 Operations Coordinator (New South Wales)
🏢 Steamatic
📍 New South Wales