Telequip is an established technology and telecommunications solutions provider based in Cairns, delivering IT support, cloud, networking, cybersecurity, telecommunications and business technology solutions to organisations across Far North Queensland. Our technical team supports a diverse customer base across managed IT services, Microsoft 365, cloud platforms, networking, Wi‐Fi, business internet, phone systems, cybersecurity, backup and technology projects.
About the role
This is a hands‐on technical leadership position. The successful candidate will be responsible for guiding our technical team, coordinating technical workloads, overseeing service quality and taking an active role in planning and delivering IT projects. You will act as a senior escalation point for technicians while ensuring projects, tickets and customer commitments are properly managed through to completion. This position is suited to an experienced IT professional who enjoys solving technical problems but is also ready to take responsibility for people, projects, priorities and outcomes.
Key responsibilities
Provide day‐to‐day leadership and technical guidance to the IT support and service team
Allocate and coordinate technical work based on priority, skills and customer requirements
Monitor ticket queues, workloads, escalations and outstanding customer issues
Ensure technicians maintain appropriate ticket notes, documentation and customer communication
Act as a senior escalation point for complex technical issues
Assist technicians with troubleshooting and provide guidance rather than simply taking over every issue
Review technical work and maintain consistent service quality
Plan,



coordinate and deliver IT projects from initial scope through to completion
Take hands‐on responsibility for complex or business‐critical projects
Develop project plans, technical requirements, implementation steps and resource requirements
About you
Strong previous experience in IT support, systems administration, infrastructure or managed services
Previous experience leading, mentoring or supervising technical staff
Demonstrated experience planning and delivering IT projects
Robust hands‐on troubleshooting capability
Valuable understanding of Microsoft 365 administration
Experience with Microsoft Entra ID, Exchange Online and related Microsoft cloud technologies
Strong networking knowledge including TCP/IP, VLANs, routing, switching, DNS, DHCP and VPNs
Experience with firewalls, business networks and Wi‐Fi environments
Experience with backup and disaster recovery technologies
Understanding of cybersecurity principles and good security practices
This is an opportunity to take a senior role within an established Cairns technology business while remaining actively involved in technology. The position provides exposure to a broad range of customer environments and technologies including Microsoft cloud, networking, cybersecurity, infrastructure, telecommunications, business internet and managed IT services. Unlike a purely administrative management position, this role allows you to continue developing your technical capabilities while building leadership and project management experience. You will have the chance to influence technical standards, improve service delivery and help develop the capabilities of the wider technical team.
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📌 It Team Leader (Cairns)
🏢 Telequip
📍 Cairns