Locally led, nationally connected, centrally supported
Animal Emergency Australia (AEA) is Australia's largest employee-owned emergency veterinary network, operating 14 hospitals across Australia.
We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes.
Animal Emergency Service (AES) Hawthorn East
At AES Hawthorn East, as part of the Animal Emergency Australia (AEA) network, you'll collaborate with some of the most highly skilled ECC professionals in the industry, with a strong culture of mentorship and knowledge sharing.
About the Role
As a Client Care Representative (CCR), you'll be the vital link between our clients and the clinical team. From the moment people walk through our doors to the time they leave, you'll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need.
What CCR life looks like at AES Hawthorn East
Providing outstanding service to clients and pets, including triaging on arrival
Keeping clients informed with timely updates on their pets and answering questions
Collaborating with the team on patient updates, needs, and financial information
Assisting clients with insurance and finance-related queries
Handling cash and performing daily reconciliations
Performing administrative duties to support front-of-clinic operations
Shiftsare a mix of weekdays, weekends, and public holidays.



We offer a variety of shifts ranging from 7:30am to 4:15pm, through to afternoon/evening shifts finishing at either 11:00pm or 1:00am.
About You
Skilled in delivering exceptional customer experiences in high-pressure environments
Resilient and calm in a complex and quick-paced emergency environment
Adaptable to respond to changing priorities
Prior experience in a veterinary setting may be advantageous but is not essential
Own reliable transport is essential
What We Offer
Casual position variety of shifts in a 24/7 hospital (days, evenings, nights latest finish 1:00AM)
Above-award hourly rate from $***** per hour + super + 17.5% leave loading + shift penalties
Collaborative and supportive team that will help to develop your career
Pet well-being discounts (including discounted treatment and products)
Access to our Employee Assistance Program
Dedicated wellbeing committee for our employees
Discounted gym memberships (Fitness Passport)
Fully stocked snack cupboards
Opportunities for career progression
Refer a Friend incentive
Ready for your next challenge?
Applications will be reviewed as they are received.
For a confidential discussion, please contact Mitchell Merritt at ******
We're proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages.
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