Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. Casual Opportunities | Must be available for evening shifts
The Role
We're seeking enthusiastic and customer-focused Ushers to join our Crown Live Theatre team on a casual basis. Working across a variety of world-class theatre productions, live entertainment events and performances, you'll play a key role in creating memorable guest experiences from the moment patrons arrive until the final curtain call. As one of the first faces our guests see, you'll create joyous moments through genuine care and connection, ensuring every guest interaction reflects Crown's commitment to service excellence.
Welcome, assist and farewell guests attending theatre productions, concerts and live events.
Check tickets and guide patrons to their allocated seating efficiently and professionally.
Provide accurate information regarding venue facilities, amenities and event-related enquiries.
Assist guests with cloakroom services and other general front-of-house support.
Anticipate guest needs and resolve enquiries in a courteous and professional manner.
Support patron and staff safety by maintaining awareness of venue procedures, exits and potential hazards.
Escalate guest concerns or operational issues to the Front of House Manager when required.
Contribute to a positive team culture while delivering exceptional service experiences.
About You
Previous experience in a customer-facing role delivering exceptional service.
Outstanding communication and interpersonal skills.
A genuine passion for hospitality, entertainment and guest experience.
The ability to work confidently within a quick-paced team environment.




Strong attention to detail and situational awareness.
A professional, approachable and positive attitude.
Flexibility to work evenings, weekends, public holidays and around performance schedules.
What We Offer You
Market leading hourly rates plus extra on weekends!
Free staff meals at our 24/7 staff restaurant
Generous discounts across Crown hotels, dining, parking and entertainment.
A supportive and inclusive workplace that values individuality, diversity and belonging.
Career development opportunities within one of Australia's leading entertainment and hospitality organisations.
The opportunity to work on world-class productions and events.
Applications Close: Monday 12th October ****
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.
Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what's happening at Crown. We'll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It's a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.
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📌 Casual Theatre Ushers (Melbourne)
🏢 Crown Resorts
📍 Melbourne