Working for a FMCG business based in Melbourne CBD, we are looking for an experienced administrator, sales administrator or customer service/admin candidate for a contract role with a view to permanency.
The organisation has a strong focus on exceptional customer service, dealing with external customers on a regular basis.
This role would suit someone who has exceptional administration skills, with a high attention to detail and someone who is able to build rapport easily with customers ensuring high levels of customer satisfaction at all times.
The role:
Working closely with a small team to ensure customer satisfaction, entering orders and raising invoices.
Managing business enquiries, and communication from customers
Using initiative to get the job done
Ensuring accurate data entry of orders requests into the bespoke CRM
Communicating with external customers around orders, delays, payment methods
Managing conflicting priorities
Using initiative to find solutions to any better ways of working




The successful candidate will:
Have 2-3 years experience in an Administration focussed role which also had customer service elements
Have excellent communication skills and a valuable phone manner
Has intermediate skills in Excel
Have experience using CRMs for data entry and any order request data entry would be a bonus
Be friendly and easily able to build rapport over the phone and email
Be hardworking and have high work ethic
Be highly organised and able to work in less structured environments
Show initiative and motivation and be a team player at all times
On offer:
This role is on a 3 month contract basis with a view to permanency
Working from home 1-2 days per week after training
Melbourne CBD location, close to public transport
Must be immediately available or have up to 1 week notice
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📌 Customer Administration (Melbourne)
🏢 Accountability
📍 Melbourne