Sales & Administration Coordinator | Family Experience
This is a hands-on, customer-facing role based at Ringwood. You'll welcome families, conduct service tours, follow up enquiries, support enrolments and manage daily administration, including payments and family accounts. You'll also work with our Marketing team to capture and create social media content for the service. The position is a 12-month maternity leave cover role, with a view to becoming permanent after the initial 12 months.
About Choklits
Choklits is a boutique early learning centre that offers a welcoming, homely environment where children, families and our team build strong relationships. We take pride in providing personalised education and care, and making every family feel part of our community.
Your role will help create that experience from a family's first enquiry through to their ongoing time with us.
Key responsibilities
Respond promptly and professionally to enquiries by phone, email and in person
Schedule and conduct service tours, confidently explaining our programs and answering families' questions
Follow up enquiries and tours, supporting families through the enrolment process
Use our CRM to record enquiries, track follow-ups and maintain accurate customer information
Greet children, parents and visitors, creating a warm and welcoming atmosphere
Manage daily reception duties, emails, phone calls and administrative tasks
Maintain accurate enrolment records, databases and filing systems




Manage family accounts, process payments and monitor outstanding balances
Work with our Marketing team to plan, capture and create social media content for the service
Appear on camera to present short videos, service highlights and introductions
About you
Previous sales experience, including responding to enquiries, following up leads and helping customers make decisions
Experience using a CRM to manage customer records, follow-ups and sales activity
At least two years' experience in sales, administration, customer service or a similar professional role
Confidence speaking with prospective families and conducting service tours
Experience managing payments, customer accounts and account enquiries
Confidence using social media and creating engaging content
Comfort being on camera and representing Choklits in a warm, qualified way
Strong organisation, attention to detail and time management
Clear, professional written and verbal communication
Confidence using spreadsheets, Microsoft Office and Google Workspace
A varied role combining sales, customer service, administration and social media
A supportive team and welcoming community
The opportunity to see the impact of your work every day
Comprehensive onboarding and training in all our systems, including industry-specific platforms
The potential to move into a permanent position after the initial 12-month maternity leave cover
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📌 Sales & Administration Coordinator | Family Experience (Melbourne)
🏢 Choklits Child Care
📍 Melbourne