What you'll own
Provide exceptional customer service throughout the client life cycle.
Utilize customer interactions to identify upsell or cross sell opportunities.
Ensure all policies and process documents are updated and managed in line with changing business needs including client records.
Contribute to the development and execution of strategies to meet and exceed sales KPIs of self and the organization.
Effectively communicate the progress of initiatives to internal and external stakeholders.
Develop and undertake effective initiatives to positively promote client retention.
Assist with challenging client requests or issue escalations as needed.
Build and maintain strong, long-lasting customer relationships with clients including their operational, sales, and marketing teams.
Ensure all communications and touch points are recorded in Salesforce and ensure client data remains accurate and up to date as required.
Promptly update platforms with records of opportunities, application form details, all stages of the sales support process and related activities.
Contribute positively to the organizational culture.
Perform any other duties that fall within your skill set, that are reasonably requested of you.
This role is required to work with different teams across different geographies and time zones to deliver business outcomes. As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times.
Other related duties assigned as needed.
What you'll bring
Formal qualifications in customer engagement or customer contact will be highly regarded
Qualifications gained within the Financial Services Industry will be highly regarded
Previous experience providing excellent customer service/support/sales/client facing roles.
Demonstrated ability to establish and maintain long lasting relationships with a portfolio of clients.
Experience successfully delivering client-focused solutions to meet customer needs.
Demonstrated ability to undertake both simple and complex customer interactions.
Ability to listen and understand a client's business, pain points and tailor a solution to their individual needs.
Experience managing and meeting expectations both internally and externally.
Demonstrable experience working to and exceeding KPIs.
The ability to absorb substantial information regarding Platforms' services and variations of those across the client base.
Proven ability to determine and action the correct response/solution for client enquiries and requests.
Sound time management skills including the ability to meet deadlines.
Excellent interpersonal skills.
Effective communicator both written and verbally with the ability to vary communication style to suit the audience including strong influencing, negotiating and dispute resolution skills.
Strong organizational skills and ability to manage multiple projects and relationships simultaneously.




The ability to collaborate within and outside of your immediate team.
Strong business acumen.
Ability to work autonomously.
Intermediate skills with Excel, Word, Outlook and PowerPoint.
About the team
Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections– it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer
Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Key Responsibilities
Manage and grow a portfolio of major commercial accounts
Build strong relationships with key customers and decision-makers
Identify, pursue and convert new business opportunities
Drive client retention, revenue growth and account profitability
Develop account strategies and assist with tenders and proposals
Manage pricing reviews, contract renewals and commercial negotiations
Monitor sales targets, KPIs, margins and customer satisfaction
Work closely with Fleet and Operations to ensure effective service
Forecast sales targets and monitor performance against agreed KPIs and budgets
Conduct regular client meetings, account reviews and presentations
Monitor customer satisfaction and respond proactively to service issues
Work closely with Fleet and Operations teams to ensure new and existing business can be serviced efficiently within collection routes
Prepare weekly and monthly sales, meeting and account performance reports
Monitor market activity, competitors and emerging business opportunities
Identify opportunities for new services, products and solutions based on customer and market needs
Key Experience & Capabilities
5 years' experience in sales
A good knowledge of fire protection or other relevant markets
Strong Account Relationship building skills.
Excellent Interpersonal Skills
Strong and Effective Communication & Presentation Skills
Knowledge of MS Office, Power Point, Order management related ERP, SFDC
Ability to engage and negotiate at multiple levels within an organisation
Consultative selling skills in a technical market
Ability to develop, negotiate and present proposals
Requirements
Double COVID Vaccinations (Mandatory)
Own Transport




National Police Check - or willingness to obtain (Mandatory)
Experience within waste management, environmental services, transport, logistics, industrial services or another service-based industry will be highly regarded.
Major Account Manager – Waste & Environmental Services
701 Recruitment is seeking an experienced Major Account Manager to join a well-established Australian business operating within the waste management and environmental services industry. This is a commercially focused role combining major account management, client retention and new business development. You will manage an established portfolio of key customers while actively identifying, developing and converting new business opportunities.
Key Responsibilities
Manage and grow a portfolio of major commercial accounts
Build strong relationships with key customers and decision-makers
Identify, pursue and convert new business opportunities
Drive client retention, revenue growth and account profitability
Develop account strategies and assist with tenders and proposals
Manage pricing reviews, contract renewals and commercial negotiations
Monitor sales targets, KPIs, margins and customer satisfaction
Work closely with Fleet and Operations to ensure effective service
Forecast sales targets and monitor performance against agreed KPIs and budgets
Conduct regular client meetings, account reviews and presentations
Monitor customer satisfaction and respond proactively to service issues
Work closely with Fleet and Operations teams to ensure new and existing business can be serviced efficiently within collection routes
Prepare weekly and monthly sales, meeting and account performance reports
Monitor market activity, competitors and emerging business opportunities
Identify opportunities for recent services, products and solutions based on customer and market needs
Qualifications
Previous experience in Major Account Management, Key Account Management, Business Development or Senior B2B Sales
A proven ability to both manage existing accounts and generate new business
Experience managing large commercial customers and contractual accounts
A demonstrated ability to identify opportunities, develop prospects and convert new business
Strong commercial acumen with an understanding of pricing, revenue, margins and profitability
Experience working towards sales targets, budgets and KPIs
Robust negotiation, presentation and stakeholder management skills
Confidence engaging with decision-makers and senior-level stakeholders
Experience preparing proposals, tenders or account strategies would be highly regarded
Strong reporting, analytical and problem-solving capabilities
Ability to work collaboratively with operational teams to ensure successful service delivery
A proactive, commercially minded and customer-focused approach
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📌 Business Advisor (Marketing Services Account Manager) - Toowoomba Qld (Brisbane)
🏢 Thyrv
📍 Brisbane