Hands-On Contact Center Support Engineer (Melbourne)

Hands-On Contact Center Support Engineer (Melbourne)

03 Oct
|
XPT Software
|
Melbourne

03 Oct

XPT Software

Melbourne

XPT Software is seeking a proactive contact center support specialist based in Australia to act as the first point of contact for incidents and service requests.
You will perform user-level troubleshooting across voice, chat, email, and digital channels, monitor operations, log and track incidents, and coordinate with L2/L3 teams to ensure rapid resolution and transparent documentation. Experience with IVR, omnichannel routing, and reporting tools is preferred.
#J-*****-Ljbffr

📌 Hands-On Contact Center Support Engineer (Melbourne)
🏢 XPT Software
📍 Melbourne

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