We are a leading Solar Equipment Wholesaler supplying premium products to our valued customers in Australia and New Zealand.
Reporting to the Customer Service Team Leader, the Role involves
Answering phone and email enquiries in a polite and courteous manner
Entering Quotes and Sales Orders into Computer System checking price
Providing Customers with Account Detail Forms to set up as PREPAID for first 5 transactions.
Providing customers with Credit Account Application Forms, if required for Finance to do credit checks and advise on Credit Limit Approved
Verifying stock availability to determine customers expected delivery date and which warehouse stock can come from, refer to Allocation sheets where products are oversubscribed ( Demand/ Customer Orders exceeds supply)
Issuing Sales Order Acknowledgment to customers with correct price and due date




Verifying Customer account is within Credit Terms with Accounts team before requesting stock / sales order to be released for shipping (Process of Packing slip being created and sent to relevant warehouse)
Obtain dimensions of packed order and book freight
Track and Trace orders in transit for customer updates
Provide customers with data sheets / product brochures as required
Taking over the phone credit card payments from customers.
Develop product knowledge to enable substitute products to be offered to customers when items are in short supply
The ability to work in a rapid-paced environment, while maintaining a high standard of accuracy.
Ability to work out cubic metres to enable correct freight calculations
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📌 Customer Service Representative (Brisbane)
🏢 seek.com.au
📍 Brisbane