Trinity College
is a multi-site, independent, co-educational Anglican College founded in a liberal education tradition and located in the northern Adelaide region. With a proud 40-year history, our model features a central administration hub that provides key shared facilities, connecting our individual School sites. This approach enables our students to experience the advantages and resources of a large, modern College while receiving the individual attention typically associated with smaller schools.
This Role
is an essential and valued part of our College operations. As part of the College-wide ICT Services team, you will help staff and students use College technology effectively and minimise disruption to teaching, learning and College operations. This is a practical, user-focused role suited to someone who enjoys solving problems, supporting people and working in a busy educational environment.
Key accountabilities
Providing responsive frontline ICT support to staff and students
Investigating and resolving hardware, software, account, printing and connectivity issues
Supporting classroom technology, audiovisual equipment and learning spaces
Installing, configuring, relocating and supporting computers, mobile devices, printers and peripherals
Assisting with device deployments, replacements, collections and equipment lifecycle activities
Supporting users with the setup and troubleshooting of College-managed Windows and iPadOS devices
Recording and updating incidents and service requests through the College's service management processes
Maintaining accurate asset records, technical procedures and support documentation
Supporting new staff onboarding,



College events and ICT improvement projects
Escalating complex, recurring, security-related or device-management issues to the appropriate ICT team member
What you will need to succeed:
Experience providing frontline service desk or end-user ICT support
Strong troubleshooting skills across Windows 11, Microsoft 365 and common end-user hardware and peripherals
An understanding of Microsoft Entra ID, user accounts, authentication and access-related troubleshooting
Experience supporting printing, network connectivity, audiovisual equipment and classroom technology
The ability to prioritise competing requests and provide clear and timely updates
Strong communication and interpersonal skills
A patient, professional and accessible approach when supporting users with different levels of technical confidence
The ability to work independently and collaborate effectively with a broader ICT team
Sound judgement, attention to detail and a commitment to confidentiality
A commitment to ongoing professional learning and service improvement
Able to have a flexible approach to working out of hours to accommodate College needs and be able to work during school holidays.
All Trinity College Staff must comply with the College's Child Protected Policy and adhere to the Child Safety Code of Conduct.
In addition,



the following are strongly desirable:
A relevant information technology qualification
Experience working in a school, education setting or similarly complex organisation
Familiarity with Windows Server, Active Directory, Microsoft Entra ID, Windows Autopilot or related enterprise infrastructure.
Relevant Microsoft or Apple certifications.
This position is classified at Level 3, Trinity College Enterprise Agreement ****, or its successor.
Applications close on
Monday, 19/10/2026 at 4:00 pm
; however, we reserve the right to progress or confirm applicants before this date. Applications received after the close date may be considered pending the recruitment process.
Extra information:
For further information or to view other opportunities, please visithttps://.
If you have questions about the process and the role, please contact Sean McShane (ICT Service Delivery Team Leader), telephone ********* or email .
Trinity College is an Equal Opportunity Employer
Statement of Commitment to Child Safety
Trinity College is committed to creating a safe, supportive, and child-friendly environment where all students are protected from harm and can actively participate in decisions that affect them. The College has a zero-tolerance approach to harm and prioritises the wellbeing and safety of children and young people in all aspects of its work. It is committed to maintaining a strong child-safe culture, complying with all child safety requirements, and ensuring that every member of the College community understands and fulfils their responsibility to safeguard students.
#J-*****-Ljbffr

📌 Ict Support Technician (Sydney)
🏢 Trinity College
📍 Sydney