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Job Description
Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction. Reporting to the Cell & Gene Operations Lead, this person will be responsible for successfully supporting the Cell & Gene Operations Team.
Main Duties and Responsibilities
Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
Utilize technology to provide enhanced monitoring, management and control of shipments as required
Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions
Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients' expectations regarding documentation – GDP requirements.
Work with the regulatory team to ensure trade compliance for all Import and Export shipments




Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments
Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities
Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
Ensure Marken's Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments
Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
Escalate any issues or delays to the Cell & Gene Management Team.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In ****, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering cutting-edge solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.
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