Torbay Lifestyles and Care – Hervey Bay QLD
The Retirement Village & Sales Manager is responsible for the overall management of Torbay Retirement Village, ensuring resident safety, legislative compliance, asset maintenance, and high-quality service delivery.
The role drives occupancy through effective sales and enquiry management, supports resident wellbeing and engagement, and oversees budgets, staff, and contractors in alignment with organisational values and strategic objectives.
At Torbay Lifestyles & Care, located a mere stone's throw from the scenic Torquay Beach in Hervey Bay, we offer a compassionate environment focused on the physical, cognitive, and social well-being of residents through residential aged care and an independent lifestyle village. Our community values integrity, independence, and choice, enhancing life for residents and families. The position includes a competitive hourly rate and benefits such as:
Up to $18,550 tax-exempt salary packaging.
Discounts through a rewards program.
Ongoing professional development.
Employee assistance for you and your family.
Supportive environment promoting work-life balance.
Flexible working arrangements.
Main Duties/Responsibilities
Lead Retirement Village operations in line with Torbay's vision, values and strategic plan
Oversee staff performance, recruitment and workforce planning, fostering a positive team culture
Ensure compliance with all relevant legislation, WHS, and pandemic/emergency requirements, including clear stakeholder communication
Manage resident experience, wellbeing and communication, including complaints, meetings, onboarding and lifestyle programs
Oversee village operations including safety, security, emergency systems and risk management
Coordinate maintenance, contractors, assets, gardens and preventative maintenance programs




Manage financial performance including budgeting, expenditure control and variance reporting
Maintain stakeholder relationships, represent Torbay professionally and support promotion and occupancy of the village
Prepare reports, manage waitlists, support sales processes and identify continuous improvement opportunities
Qualifications
Relevant qualification in Business, Marketing or a related field, or at least 3 years equivalent industry experience
Training/experience in sales, customer relationship management, or stakeholder engagement (desirable)
Mandatory Requirements
Evidence of lawful right to work in Australia must be maintained for the duration of employment
Current National Police Certificate (issued within the last three years).
COVID-19 vaccination and annual influenza vaccination encouraged
Experience
Proven experience in people management, coaching and mentoring
Demonstrated success in achieving sales targets and driving business growth
Strong customer relationship management and business development experience
Skills
An understanding of the Australian Quality Standards in Aged Care.
An understanding of infection control, and the ability to comply with the requirements of WHS and safe work practises and related procedures.
Excellent communication, interpersonal, and relationship-building skills.
Solid sales, negotiation, and customer service abilities.
Ability to achieve occupancy and business growth targets.
Strong organisational, time management, and problem-solving skills.
Ability to analyse data and prepare reports.
Effective networking, presentation, and community engagement skills.
Proficiency in Microsoft Office
Ability to work independently and collaboratively.
High level of professionalism, confidentiality, and attention to detail.
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📌 Retirement Village & Sales Manager (Hervey Bay)
🏢 Torbay Lifestyles and Care
📍 Hervey Bay